Pizza Hut | Omaxe World Sector 79, Faridabad — Restaurant in Haryana

My experience with this Pizza Hut outlet was HORRIBLE, and absolutely disgusting. The food is average, but what is DISAPPOINTING and HURTFUL is the attitude of the pizza hut employees. I paid for my order through UPI QR scan. The sum was deducted from my account but didn't credit to the vendor's account. The employee taking the order handed me a token mentioning that "UPI payments fail often at this outlet", and I will receive a refund within a week. It has been over 3 months, and in spite of multiple complaints raised through mail/messages/phone call to customer care and to this pizza hut outlet, I have NOT received a refund. What's more is that they are now LYING about having issued a refund already. Had the employee at the counter warned me before paying the bill that I should not use UPI to pay the bill because it fails often, all the troubles could have been avoided. But they are too IRRESPONSIBLE and UNCARING to use this simple solution. I strongly suggest avoiding this place because they do not care about your hard earned money and time. These people do not deserve your money. You want pizza? Get it somewhere else. You will probably find better pizza, service, and responsible staff nearby this place.

TLDR: Paid money but got no food, Staff not accountable, Disappointing attitude, Average taste

Edit: Even though the person from the pizza hut team asked me here to contact them to resolve this issue, they don't really care. They never responded to my messages, and aren't really sorry or anything. It is...

This is officially the first review I have ever given to a food place there service was bad enough to force me to write my first review for everyone reading I would request you to read fully what I am about to write

I am writing this after 3 incidents

1st incident - I ordered online 2 pizza 1 coke a cake they left the coke , I get a call from the manager that they will send 2 pizza and coke for compensation anytime of week called him 2 days later he won't pick up

2nd incident - I go in store order my pizza I am sitting there for 30 mins they tell me sorry we can't make your pizza gave no explanation

3rd incident- I order online 1 hour passes I call them , I get the answer our ovens broken 2 hours passes I am still waiting 3 hours and so on till 8 hours they took 8 hours to deliver 2 pizzas with literally no sides 2 pizzas.

Rest assured I would now never be trusting pizza hut again and would also request everyone else to not order from this place I have been calm about it but it doesn't mean they can keep doing this to...

Overall Experience: Generally good but with some hospitality issues.

Wednesday Night Issue: Refused service between 8-9 PM due to a reported machine problem.

Friday Lunchtime: Improved service with more accommodating staff.

Order Delivery & Service Speed: We placed an order worth ₹1200, but the items were delivered in installments rather than all together.

Instead of serving everything at once, they brought out one item at a time, and the next item would only come after the previous one was finished. Despite having only 2-3 tables occupied, the service was extremely slow, and it's unclear why this was the case.

Pizza Quality: Tasted good but didn’t match the quality of their Crown Interior Mall...