I am writing to express my deep disappointment with the cake I purchased from your bakery. The order was placed on 1st September 2025, for a cake weighing 2 kgs at your store in Prakash Nagar, Begumpet. Quite frankly, it turned out to be the worst experience ever with a cake. The quality was absolutely unacceptable.
The cake was of extremely poor quality, with a terribly bad taste that was absolutely unacceptable. This was not only a waste of money but also spoiled the occasion it was meant for. Such substandard quality is shocking, especially from a brand that claims to uphold good baking standards.
I strongly urge you to take full responsibility for this incident and ensure that such poor-quality products are never sold again. I also expect an appropriate resolution for this highly...
   Read moreOrdered a birthday cake on date: 16/sept/2018 order id-220....which was supposed to be delivered home. Payment was done online regarding the same.
Tried calling them many times, but no response from their end. When called on the given numbers one of them responded and says â I will find out and call you back within 10mins for issue...ââ. And that person never called back and on top of it that number is switched off now.... such a irresponsible team from brown bear.... this is heights of disappointment.... till date I didnât get a response from their end....... Is this how brown bear team advertise themselves that we deliver cakes online and the service what they provide is this... âwithout responding to the customer calls though my payment for the service was...
   Read moreRude Behavior. I had a very disappointing experience at this shop. The shopkeeper was extremely rude and unprofessional. When I asked questions, they refused to respond properly and seemed completely uninterested in helping. On top of that, they refused to provide a bill, which is both unethical and unacceptable for any business.
i have Purchased 2100 Rupees of items and they are refusing to provide one extra cover to carry cake box.
This kind of behavior shows a complete lack of respect for customers and basic business practices. I would not recommend this place to anyone. Avoid if you expect even the minimum level of service and...
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