Well-known fast-food chain serving grilled burgers, fries & shakes.
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Subject: Poor Customer Service Experience at DSL Mall Burger King
Dear Burger King Team,
I am writing to express my disappointment with the service I received at the Burger King outlet in DSL Mall. As a regular customer of Burger King across India, I was surprised by the behavior of the staff member, Sai Nath.
During my visit, I was forced to consider purchasing coffee and shakes, which I did not want. When I asked about the promotional offer advertised on the banner in the mall (2 burgers for ₹99), Sai Nath informed me that I needed to download an app to avail the offer. This was frustrating, as I believed the offer should be readily available to all customers.
Unfortunately, this experience was the worst I have had at any Burger King outlet in India. I hope you will take my feedback seriously and take necessary steps to improve the customer service at this location.
Thank you for your attention to...
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Hi this is Jagan am the Existing customer of Burger king ., But the first time I feel embrace in front of my office colleagues ., Just I asked a staff member named (Krishna) Fries 🍟 was very cold.in that time he have to answer in politely., But he replied in Telugu adhi atlane unati so i explained to him that I am not a new customer for Burger king so He said so what can I do he said and he bulburing him self in his mouth.,
In this issue I got One Mobile Number his Name was (SAI) from XYZ store person who is working in Burger king in other location., I speak with him regarding this issue but he asking Bill ? How I carry Food bill I don't have hope he will help out to me ., So am requesting Mall team to take action on this type...
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Worst experience ever with Burger King! I had ordered nuggets 2 days back and the delivery was delayed for 3 HOURS and yet order didn't arrive.When I tried calling them, the staff didn't co-operate and finally asked me to cancel the order as "no driver was available" and assured a refund.
Today I went to their DSL store after a movie to see about the refund, and they told me to wait 30 minutes again. Seriously?? Is this customer service? Extremely unprofessional, careless people, no responsibility, and lousy service.
If you can't handle deliveries or refunds, then do not make false promises. Extremely bad experience – never using...
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