Karachi Bakery — Restaurant in Hyderabad

On 29th I had ordered for a 1kg pineapple cake from Suchitra. However on it's arrival I noticed the cake wasn't fresh.

So we contacted the branch, a person we spoke to was very rude & didn't disclose his name. I called the main branch they in turn got me Connected to Mani (Mani Babu). I told him that as a regular customer this was unacceptable. Even told them it's ok if it cannot be replaced but someone needs to hear a customer out.

Mani was extremely helpful, he promised to make things right and apologized on behalf of the person who was rude. He replaced the cake and when it arrived it was extremely fresh and well packed. All along he coordinated with me till the replacement was delivered.

Karachi Bakery needs employees like Mani who are patient, kind and understanding, who know how to retain customers. I in fact thought of never being a customer of Karachi anymore because someone was very rude but Mani changed my decision.

Thank you Mani (Mani Babu) for...

I changed my rating to 1 from a 4 based on my last experience here. I wanted to order a cake for my dad and dropped in after trying multiple times to contact via phone.

The manager or the owner was rude when I inquired about custom order and was making all sorts of excuses from timeline to price to minimum weight... Just so he can keep me away from ordering a custom cake. He wants me to just buy the ones already made.

When I asked if he is trying to keep my away from ordering, he plainly said, "It's very busy here. Make an order if you want or leave it. It's easier if you just take the cake that's already ready in the window." Very unprofessional and bad experience here. Will never go back.

I went to Pista house and got a much better cake in both taste, price amd service. I strongly recommend people to go for Pista house and not karachi. Karachi Bakery management has become arrogant thinking there's no competition for them.

I'll stay away from...

Its a famous bakery in Hyderabad for fruit and osmania biscuits which was started in Mozamjaji market area few decades ago and opened many outlets in the twin cities for the convenience of the customers and expanded their business to sweets and savouries and of late started a cafe with varieties of dishes at a premium price and its available in Swiggy and Zomato food apps.

The biscuits are very good and very tasty. Its purchased by all tourists coming to Hyderabad and also people going from Hyderabad to other states for visiting their relatives and friends. Its very hygienic and neatly packed.

Its very easily noticeable in the heavy traffic also. Parking facility is available for all vehicles. Overall its a very good place for shopping cakes, sweets...