Swiss Castle Bakery Kondapur — Restaurant in Hyderabad

purchased a 2kg cake from your store, expecting a delightful treat for a special occasion. Unfortunately, my experience with the cake was far from satisfactory. Upon opening the box, I was dismayed to find that the cake was overwhelmingly filled with cream. While I understand that cakes often contain cream as a component, the proportion in this cake was excessive, overshadowing all other elements. This imbalance affected not only the texture but also the overall taste of the cake. The cake lacked the expected flavor, as the excessive creaminess drowned out any other subtle tastes that might have been present. I had chosen Swisscastle with the expectation of receiving a high-quality product, given your reputation for delectable treats. However, this experience has left me disappointed and dissatisfied. As a customer, I believe it is crucial to highlight such issues to enable your team to maintain the high standards you...

I am completely disappointed with the staff's knowledge, suggestions, and understanding of customers. There is no payment flexibility. The Kondapur 2 branch staff said I could make the payment at any branch, while the Kondapur 1 branch staff said I had to pay there only, with no other option.

Also, their understanding of cake photo printing was poor. I went to the shop and tried to explain what I wanted, but they did not understand and confused me with nonsensical suggestions I did not ask for. Finally, they did not understand anything and diverted me to another Kondapur 1 branch, saying a chef was available there.

I had to cancel a 3 KG cake because of this. I ordered from Karachi Bakery, and they understood my requirements correctly and delivered what I wanted.

The purpose of this feedback is to educate your staff and have them follow Swiss Castle's SOPs, especially regarding payment and...

I was goer to Swiss Castle bakeries from long time, I have ordered cake for special occasion, but it turned out to be a disaster, the cake which I have placed and received are totally different.

I have ordered by providing the picture from their(Swiss Castle) catalog with few modifications explained to my nearest branch and spoke to delivery branch,but still it was designed in their own way. Ordered the one with flowers, as flowers to be kept seperately, I have suggested for rings. But you can see the rings and the cake colour are different and the place where the initials are kept... We can clearly see the marks at the initials as it was erased and delivered in the same way. My order id was #208095. Really a bad experience for the special occasion with family around.

Definitely I won't trust Swiss Castle...