Absolutely Terrible Experience at Domino’s Neeladri Outlet
Visited this outlet today and it was one of the worst Domino’s experiences I’ve had.
1️⃣ Noise levels: The music was blaring like a bar we literally couldn’t talk to each other. Even the staff calling out names for order pickup couldn’t hear over the noise. When we requested to lower the volume, the staff flatly said “no.” After 20 minutes, when everyone started getting a headache, they finally turned it off. Completely unprofessional.
2️⃣ Air curtain issue: The air curtain (the one that switches on when the door opens) was constantly running. Delivery staff kept leaving it open while coming in and out, making a loud, irritating noise and cold air blowing continuously. I had to close it myself twice and even then, the staff didn’t seem to care.
3️⃣ Delivery experience: This isn’t the first time this outlet disappointed me, deliveries are always late, yet marked as “delivered” well before arrival. They refuse to honor the 30-minute guarantee or issue refunds. The pizzas arrive cold, and toppings are so minimal you’ll need a magnifying glass to find them.
4️⃣ Washroom misuse: The single washroom here is always occupied by the local vegetable and fruit vendors outside. While I understand it on normal days, on weekends when there’s heavy customer footfall, this becomes a real inconvenience . I saw customers waiting for long just to use it.
Overall, this outlet needs serious management attention. I even have videos to back up what I’m saying. Poor service, poor hygiene, and zero sense of...
Read moreIt is one of the bad experience in my life. Order Number 140.Exactly opposite Dominos pizza many pizza bikes are parked and also it is clearly mentioned as 'parking at owners risk', hence I parked my bike and went inside to order pizza. To my surprise bike was missing when I came out. I came to know police has taken my bike and it is towed to E city police station. No parking board is only opposite side of road. Dominos Pizza people mentioned as parking at owners risk which exactly wrong information to customers. I had to pay 750rs Fine to get bike released by police as they towed it to E city Police station. Dominos Pizza people are no concerned about customers problems. Also they mentioned parking at owners risk. They should have pasted sticker 'No Parking. Parking at owners risk is misleading people. Pizza experience was totally horrible. Please do not park your vehile going by their parking at owners risk sticker. As per police it is no parking. So It was really horrible experience for me. Also store is absconding from their responsibility. They are least bothered about customers...
Read moreBad Food: Pizza is pathetic where I felt almost tasteless. Garlic Bread was too salty ( normal bun is better) due to which we got stomach pain. Toppings / veggies were very less in quantity where it was there just for name sake. Ambiance: Felt congested as the dining area had kitchen smoke. Not good Service while ordering: While taking order, they didn't ask what options we can on the bundled/combo pack. In the combo pack, they show Dip is included for Garlic bread and didn't give. When I asked by showing their display at the counter ( you can see it visually, Rs: 589/ Veg combo) , they tried to convince me saying, it won't be there in the menu card. later they found it was there also and wanted to check with their Manager. Later told, it's not dip, it's something they apply on top of Garlic bread and itwas already applied ( funny). If I need Dip, I was told to pay and buy it additionally. Not much options for Drinks
While I can ignore all of these, felt like wasted money for tasteless food and got Stomach...
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