Bakingo — Restaurant in Karol Bagh

I have been a loyal Bakingo customer for quite some time now, and as a working professional I’ve always chosen Bakingo for my friends and colleagues because they usually pay attention to personal requests. In fact, I’ve always appreciated how they operated — with a personal touch that made me come back again and again.

However, today’s experience has been nothing short of a disappointment. Last month, I had ordered a Trio Mousse Cake from the Karol Bagh branch, and I had specifically called them to ensure the cake was fresh and that cutlery was included since it was meant for a special office occasion. They not only delivered a fresh cake but also sent 4 spoons along, which left me very satisfied.

But today, for another special occasion, I ordered again — and what I received was shockingly careless. They sent just ONE knife, and when I called the branch to request the missing cutlery, the staff was extremely unprofessional. The person I spoke to outright dismissed me saying, “Swiggy walo se baat kro jaake.” Is this really the level of service a loyal customer should expect?

A brand that prides itself on customer connection should not allow such arrogance and negligence from its staff. If Bakingo cannot maintain consistency in something as basic as cutlery — especially when the customer has taken the time to call and request — then it really makes me question whether they value long-term customers at all.

Extremely...

Very good service. Delivery partners were out of reach due to rain and at last moment the order got cancelled by Zomato, but from bakingo they managed to deliver the order within just 10 mins as it was a birthday cake. We ordered a choco-vanila cake and the taste was as good as their service. Packaging was also nice with extra knives and candles provided. Thankyou for making our eve,...

I ordered a fruit cake from Bakingo via Swiggy, and it was the worst cake I have ever tasted. The fruit in the cake was stale and had a very unpleasant smell, and the cake was completely frozen, making it impossible to cut properly. I had ordered it for my friend's birthday, and it was really embarrassing. You should be more thoughtful before accepting orders if you can't fulfill...