Baskin Robbins — Restaurant in Kerala

Really pathetic and substandard service. An example of how a global brand can get their reputation spoiled around a single franchisee. Never had been into an outlet like this before and never will encounter one ever again. Had been a huge fan of their donuts since 2008 and been a customer ever since. There should be guidelines on how to keep a clean and warm conversation with the customers when an outlet is authorised from the brand. Just a little bit of time spent there spoiled the entire day's enjoyment. Post a note if it is hard to welcome a customer or deal with them. It will save time and effort for both parties. Two stars for the brand 2/2 - none for the outlet 0/3. Look for an alternative, or get to the...

I had a disappointing experience at this ice cream shop. When I entered—despite the shop being completely empty—I was told rather rudely that "entry to the premises is not allowed for delivery boys," as per the owner's instructions. I was there for a delivery but along with I was actually considering adding this place to my bucket list for future purchases. This kind of treatment was uncalled for and reflects POORLY ON THEIR CUSTOMER SERVICE. Respect should be a basic standard, regardless of how someone is perceived. I hope the management reconsiders such policies and treats all visitors...

Nice spacious ice-cream parlour with the brand name of Baskin Robin. The name says it all, an international brand with good taste as well as quality. Varieties of flavour to choose from and they have their own mixing which is really awesome. They also have varieties of ice cream cakes which I have to specially mention. Staffs were good and very helpful. Parking is bit of an issue as we need to keep the car on roadside. Otherwise a must visit with family and friends to taste mouth...