Pizza Hut | Edachira Road Kakkanad, Ernakulam — Restaurant in Kerala

I recently visited Pizza Hut for a dine-in experience, and it turned out to be more than just a pizza stop — it felt like a comfort-filled evening.

The moment I walked in, the warm lighting and the aroma of freshly baked crust set the mood right. The staff greeted with a smile and made sure we felt at ease from the very beginning.

We ordered a mix of classics and experiments — the Cheese Maxx Pan Pizza was heavenly with its gooey layers, while the Tandoori Paneer Pizza gave that spicy Indian twist we crave. What impressed me most was the crust: crisp on the outside, fluffy inside — exactly how a pizza base should be.

Alongside, the Garlic Breadsticks were freshly buttered and paired perfectly with the cheesy dip. For drinks, the mocktails added a refreshing touch. And yes — I couldn’t resist their Choco Volcano Lava Cake — molten, rich, and the perfect sweet ending. 🍫🔥

What stood out was the balance between a family-friendly vibe and a relaxed hangout spot. The service was quick, attentive, yet not rushed — something I always value in dine-ins.

Overall, Pizza Hut turned an ordinary evening into a delicious memory. Definitely a place I’d recommend for casual outings, family dinners, or even a quick comfort-food fix.

⭐ My Rating: 4.5/5 Best for: Comfort food lovers, group dinners, and anyone who can never have “too much...

I recently visited the Pizza Hut outlet at Kakkanad Infopark and had a disappointing experience. The staff at this location seem untrained and unprofessional. Upon entering, I was put on hold for an extended period before someone came to take my order. The person who eventually assisted me was rude and lacked basic customer service skills.The hygiene standards at this outlet are alarmingly poor. The staff were not using gloves while handling food, and they emitted an unpleasant odor. The tables were sticky and not properly cleaned, making it uncomfortable to even place my hands on them without using napkin papers. Additionally, the tables were unstable and wobbled throughout our meal.The quality of the food was also subpar. The preparation process did not appear hygienic, which further diminished my confidence in the safety and quality of the meal.Overall, the staff behavior and the overall quality at this Pizza Hut outlet were extremely disappointing. This experience was far from what I expected from a reputed chain like Pizza Hut. Improvements in staff training, hygiene practices, and food quality are...

I am writing to express my sheer disappointment and frustration after visiting your store around 9:30 PM recently. From the moment we walked in, the experience was nothing short of unpleasant.

There were zero customers inside, yet nearly all the tables were filthy and uncleared — except for a couple. One staff member eventually started cleaning, but even then, he didn’t bother with the corner table. On top of that, none of the air conditioners were working. We were told they've been “waiting for technicians” for four days. Really?

There were five of us, and yet only two glasses were served. We had to ask for more after some time — basic service that shouldn't require reminders. Are dine-in customers just an afterthought to you? Or is this store solely meant to serve Swiggy/Zomato orders and ignore walk-ins?

It was raining outside, and yet we were sweating like pigs inside your store. That’s how miserable the atmosphere was. Completely unacceptable.

Needless to say, we will not be visiting this location again....