Royal Food Court Aluva — Restaurant in Kerala

My wife and I went to Royal Food Court in Aluva for a snack, and we were really disappointed. We ordered chicken cutlet and juice, but the cutlet was completely spoiled. It smelled off and had a slimy texture. I told the serving guy, but thehe didn't seem to care at all about our concerns. They left the spoiled cutlet on our table the whole time we were having our juice. They initially included it in the bill. I had to show them the uneaten cutlet on the table to get it removed from the bill. When I complained to the guy at the counter, he simply smiled and said it was "normal" for cutlets to go bad. Their attitude was dismissive, as if they were saying 'Take it or leave it.' They didn't even apologize and acted like this happened all the time.

It's sad to see Royal Food Court, once considered one of the best restaurants in Aluva, decline to this level. While I understand that not every meal at every restaurant will be exceptional, however, serving spoiled food and then treating customer complaints with such arrogance is unacceptable.

Food: 0.5/5

Service:...

I recently had the pleasure of dining at the ROYAL restaurant, and I must say it was an exceptional experience from start to finish. From the moment I walked in, I was greeted with a warm and welcoming smile from the staff, setting the tone for what turned out to be an unforgettable evening. The ambience of the restaurant is simply delightful. The elegant decor and cozy lighting create a sophisticated yet comfortable atmosphere. I appreciated the attention to detail in every aspect of the restaurant's design, as it added a touch of refinement to the overall dining experience. Now, let's talk about the food. The menu at ROYAL offers a delectable array of options that cater to every palate. Whether you are a meat lover, vegetarian, or have specific dietary restrictions, you are sure to find something that suits your taste. Each dish is thoughtfully prepared using fresh, high-quality ingredients, and the flavors are impeccable. I was particularly impressed with the chef's ability to balance bold and delicate flavors in...

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