Domino's Pizza | Dr.Ambedkar Sarani, kolkata — Restaurant in Kolkata

Pathetic Service! PS: I stay next to Arsalan (Shakespeare Sarani Road) Park Circus 7Point, Kolkata. I am from Odisha and I work in Kolkata. I stay alone at a rented place and I thought of ordering dinner for myself from "DOMINOS".

I ordered my food on 5th August at 9:45 pm. First call I received at 9:59 pm from Dominos was that I have ordered food from the wrong location and they have to transfer the pizza order to my nearest location. I said OKAY please do the needful. Second call I receive at 10:45 pm regarding the same concern. Out of CURIOSITY I asked them it's so late and it's still.under process and the person assured me some worry Sir you will receive it in another 10mins. I said OKAY please do it fast as I was hungry. Third call I receive at 11:27 pm again regarding the same concern. This is what posted me off. How could a TRUSTED BRAND like DOMINOS have such poor manpower who don't know CUSTOMER SERVICE. Then I cancelled order and asked them to refund my money, on that they are saying my order cannot be cancelled and you have to wait. I was completely blacked out I had been waiting from 9:45pm till ** to eat my dinner. So.pathetic service an the person over the call is telling me (Sir aap boliye aap ka order hum kal bhijwadenge) I was like what will I eat now? I was numb and as I was losing my calm I never fought with them and politely asked them to deliver on Monday.

Monday Secene: To my surprise I had forgotten that on Monday my food will come from Dominos. No one contacted me and while I was having my lunch (Home Cooked Food) I was surfing ZOMATO and all of a sudden I remembered that I was supposed to get the Pizza today. I called the last person who called me on Saturday. On calling him he is saying (Oo Haan Sir yaad aya apko pizza bhejna hai, abhi bhej doon.)

I was again OFF with such an understatement. I replied politely mera toh lunch hogaya aap kal mere liye kuch special pizza bhej dijiye. And on that he started laughing and said sir aap ne jo order kiya tha apko wahi milega and he was a bit rude. Still I was talking to him and said theek hai mere liye veg pizza bhejdijiye. He said Okay and kept the phone.

Final Delivery: Today I never got food as I knew my pizza will come BUT I HAD TO CALL AND REMIND THEM OF MY DELIVERY. They delivered the pizza and it was terrificaly bad. I ate it as I was again damm hungry. But this was my last pizza that I ordered from DOMINOS.

I WILL NEVER EVER ORDER FOOD FROM DOMINOS. DOMINOS YOU JUST LOST A LOYAL CUSTOMER. I USED TO FIGHT WITH MY FRIENDS AND FAMILY WHEN THEY COMPARE DOMINOS & PIZZA HUT.

I AM SADDENED TO SAY YOU COULD NOT LIVE UP TO MY EXPECTATIONS

Officially SIGNING OFF FROM YOUR CUSTOMER LIST FOR THE DAMAGE YOU HAVE DONE TO ME PHYSICALLY...

I went to domino's topsia at 7:15 pm hoping to get a pizza but it was mentioned to me that pizza is not available and it will take 45 mins so I opted for taco, chicken wings and stuffed garlic bread after placing the order and after swiping my card it was mentioned to me that this order will also take almost the same time as the pizza will take..... Upon mentioning this to the staff very rudely she replied that it was mentioned it to me (as per my knowledge nothing of such was informed) .... On top of that the staff were not wearing mask at this pandemic era . . .. Nd tthen domino's claimed about the safety . ... Such bad experience. .... Never returning to domino's topsia again... HoweveHowever when I got my packet chicken wings was not there and when I aasaked the girl who took my order mentioned it isa nonot available item..... She said she told me but nothing of such was informed..... Associate need training . ... I wish if I can...

First of all the reviews which I’m sharing is 100% true and genuine I’m not sharing the review for any coupons or any rewards it just what i felt after ordering food from domino’s ! I ordered the food around 12:19am and received on 1:26am it was around one hour 7 minutes late, there is no fault of the delivery person he delivered it on time. But the person who prepared took almost one hour to make which truly horrible as I always order food from domino’s and they don’t take much time to prepare on busy hours even I order few days back in midnight and received it under 30 minutes ! It was a horrible experience even the pizza and garlic breadsticks where off and cold like hell didn’t eat however had to give to the stray dog just because can’t waste the food by throwing away in garbage ! I’ll post it on social media as well and even share review with the...