Karim's - Original from Jama Masjid, Delhi 6 (Kalikapur) — Restaurant in Kolkata

I recently had a deeply disappointing experience at Karim's kalikapur. We ordered from the combo menu, specifically the aloo (potato) biryani with chicken Jahangiri and salad. From the outset, the experience was marred by several significant issues.

When we first started eating the biryani, we mixed some gravy from the chicken jahangiri bowl with the rice to enhance its flavor, as the biryani was quite dry. However, after just a spoonful, we discovered a long hair in the plate. We immediately informed the staff, who responded defensively, insisting that all kitchen staff wore hair caps and that the chefs were bald, implying it was impossible for the hair to have come from them. Despite this, they reluctantly took our plates away.

The chicken Jahangiri itself was served in an extremely small bowl, with portion sizes akin to nuggets and very little gravy. To make matters worse, the chicken had an unpleasant odor, indicating it was not fresh. When the fresh rice was brought out, we requested some extra gravy to mix with the dry biryani as because 50% of the gravy got mixed with the previous rice plate.The staff hesitated and responded with a vague "let me see," but ultimately did not provide any additional gravy. This left us struggling to eat the dry biryani, significantly diminishing our dining experience.

Additionally, the salad was a major disappointment. We expected a decent quantity, but it was served on the same plate as the aloo biryani, consisting of a single chilli sliced in half and a handful of sliced onions. This minimal offering did not meet our expectations for a proper salad accompaniment.

We also asked for an extra aloo (potato), which was priced at 20 rupees, but were informed that extra aloo is not provided with the combo menu. This was another significant disappointment.

The hygiene standards were equally troubling. The sink in the washroom was dirty, with little to no hand wash available. Given that there were no other guests in the restaurant, the staff spent most of their time watching us, adding to the uncomfortable atmosphere.

Overall, the experience was appalling. The combination of subpar food quality, defensive and unaccommodating staff, inadequate hygiene, and a dismal dining environment left us thoroughly dissatisfied. I cannot, in good conscience, recommend...

The worst dining I had ever at Karim’s Kalikapur and felt compelled to share my appalling experience. Upon arrival, I eagerly awaited service, only to be ignored by the waiter I approached. Despite assurances of assistance, he never bothered to take my order or even acknowledge my presence. The lack of attention and basic courtesy exhibited by the staff at Karim’s was nothing short of disgraceful. My complaints fell on deaf ears, as no one seemed interested in addressing the abysmal service or rectifying the situation. Needless to say, I promptly left the establishment, utterly disappointed and appalled by the level of disregard for customer satisfaction. I urge anyone considering dining at Karim’s Kalikapur to think twice and avoid subjecting themselves to such a deplorable experience. In conclusion, the sheer incompetence and indifference displayed by the staff at Karim’s have ensured that I will never set foot in that establishment again. Consider this a warning to all potential patrons: steer clear of Karim’s Kalikapur if you value even the most basic standards of service and respect.

WORST...

With a great ambience, Karim's serve mouth watering dishes. The food quality as well as quantity is top notch. They've introduced complimentary candle light dinner for all to deck the Valentine's Week up with their Valentine's special menu. Do visit with your loved ones and check out the amazing packages they are offering.

A small glimpse of Karim's Valentine's Package : * Candle Light Shahi Dinner - ₹ 799 + GST

Mutton Sheekh Kebab ( 2Pcs) Khamiri Roti ( 2 Pcs) Murg Qorma ( 2 Pieces) Phirni ( 2 Portion)

Candle Light Nawabi Dinner ₹ 999 + GST

Mutton Sheekh Kebab ( 2 Pcs) Murg Special Biryani ( 1 Plate) Murg Qorma ( 2 Pieces) Phirni ( 2 Portion)

Candle Light Royal Family Dinner ₹ 1999 + GST

Murg Tandoori ( Full) Mutton Sheekh Kebab ( Full) Murg Qorma ( Full) Khamiri Roti 2 Special chicken biryani 1 Phirni 2

Date 📆: 7TH FEBRUARY, 2024 onwards. Timing⏰: 6PM - 11PM Location📍: 1083, N Purbachal Rd, Sukhapally, Kalikapur, Haltu, Kolkata, West...