FLAME BY FIRE & SMOKE — Restaurant in Madhya Pradesh

September 2022 :

Try cheese cigars ! Its real tasty ! But i think for two people quantity may be insufficient! They do take Service Charges ! Enquire beforehand. Also the color of Flame Cooler has changed from crimson to Navy Blue ! That too looks and tastes good ! But they should increase such drinks in their menu ! Everyone is bored of fruit punch ! Bring some more fancy names !

Older review………..

IF THIS PLACE , MANAGES TO CONTINUE THE QUALITY OF TASTE , HOSPITALITY AND AMBIANCE, THIS COULD BE ONE OF THE BEST FAMILY/ ROOFTOP RESTOBAR IN TOWN !!

This place has immense potential !! From the taste and quality of food to the ambiance , views from the cafe to the Service !! We wish this place becomes one of the finest place to dine-in in the City !!

Parking for four wheelers is dedicated whereas two wheelers have to be parked on the service road .

Entry to the roof top cafe is through a dedicated elevator in the ALBA PREMEIR HOTEL, cafe is situated on the 5th floor !

Table are designed to provide best views to table that can have 4 or more guests , for couples table are however in the centre of different areas.

Food delivery takes almost 30 minutes but the wait is worth it ! Food was so tasty !! From presentation to crockery. Everything was beautiful!

We tried : FLAME COOLER - KIWI BAMBOO VEGETABLE BIRYANI KADHAI PANEER KAMAL-kakdi CHEESE GARLIC NAAN

Everything was fresh , tasty , vibrant spices can be specially tasted and the paneer was so sofft !! Also the mocktail was good !!

Only disappointment was the live music group was missing the lyrics way too much but kudos to young kids these days !

They do have a sitting area on upper deck and a banquet hall too !! Which is not operational as of MAY 2022 ..

We definitely recommend this place to everyone! Come with family or friends or bring your partner to dine in with one of the best rooftop...

The food and ambiance were enjoyable. However, the reason for the lower rating is the staff's behavior and mismanagement. They didn't attempt to rectify their mistake but instead charged us for it. During our visit today, we ordered a variety of both vegetarian and non-vegetarian dishes. The non-vegetarian options, especially the Lal Maas, were good. However, we encountered an issue with the egg curry we ordered for our vegetarian group member. Unfortunately, it was overly salted. When we requested a replacement, they made minimal changes to the dish and served it again. Consequently, we had to order an extra dish unnecessarily.

During billing, instead of adjusting the charge for the unsatisfactory dish, they billed us the full amount. Despite our explanation, they insisted that we had nearly consumed all the eggs, which seemed unfair. It's challenging for customers to anticipate the taste of a dish before serving it to everyone. This experience left me disappointed with their response. It would be beneficial for them to have better policies, especially for premium customers with higher billing values. Why penalize the entire order for a single dish? Emphasizing training and courtesy could greatly enhance their overall service. Aside from this issue, everything...

Very bad experience.

Had to wait for 40 mins and even after multiple requests they don't even bother to serve water while you're waiting.

40 mins later, we got a small table with an additional chair which was super uncomfortable :(

Also they don't even bother to have air coolers or even table fans in the dining area which is a rooftop.

Coming to food, we ordered white sause vegetables pasta, which had only pasta and no vegetables in it, we also ordered paneer k Shole, and that was biggest disappointment, it was smelling like bad oil and had curd and paneer stuffing, which was not at all worthy of 400₹.

We also ordered pink sauce pasta which was nothing but another disappointment :(

2 mocktails which we ordered were very less in quantity and costed 175 and 199. You can make better ones at home. Even the complementary salad and papad were undercooked and soft, looked like they were leftovers :(

Finger bowls are also not provided, you have to remind them again and again for water and cutlery too.

Overall waste of money!!

Would never like to go there again, and I would never recommend...