Burger King — Restaurant in Mumbai

I visited this outlet in Goregaon West recently, and unfortunately, my experience was quite disappointing overall. To begin with, the air conditioning was once again not functioning properly. This isn’t the first time I’ve faced this issue at this location—on a previous visit, the AC wasn’t working either. Considering how hot and humid it gets in Mumbai, it’s very uncomfortable to dine in such an environment, and it raises concerns about the store’s maintenance and customer comfort standards. After taking a seat and placing our belongings at the table, my partner and I went to wash our hands. There was only one basin available, and while we were playfully interacting while waiting our turn, a staff member approached us in a very rude tone. She told me to “get out of there” and said “let him finish first” in a way that felt uncalled for. It wasn’t what she said, but how she said it. There was no courtesy or professionalism in the approach. Next, we ordered food through the Burger King app, selecting table service and clearly mentioning our table number. While we waited patiently, we noticed that others received their food at their tables, but we did not get any table service. This made us feel ignored, as if the staff had some personal grudge against us—which may not be the case, but the experience felt that way. While my partner was ordering, I started feeling a bit dizzy. I quietly took a small piece of chocolate from my bag just to feel better. The same staff member noticed this and came up to me, raising her voice and saying outside food is not allowed. I understand that policy, but her tone was aggressive and threatening, and she even said, “If you don’t listen, I’ll call the manager,” which made me feel uncomfortable and intimidated. A polite request would have been enough—there was no need to speak so harshly, especially when I clearly wasn’t trying to break any rules intentionally. When my partner had to go and bring our food at our table, the items were decent, and I’ll be fair in saying that. However, the Coke tasted bland and diluted, almost as if it had been mixed with melted ice or water. This added to the overall dissatisfaction with the visit.

To sum up, while the food itself was okay, the customer service and environment were quite poor. The repeated AC issues, unprofessional staff behavior, and lack of basic courtesy made the experience uncomfortable. I genuinely hope the management at this outlet reviews staff conduct and ensures better service standards...

Burger King, Goregaon West: A Flavorful Fast-Food Fix

Location: The Burger King in Goregaon West is conveniently located and easily accessible. It's a great spot for a quick bite before or after a movie or some shopping.

Taste: The classic Burger King taste is consistent at this outlet. The Whopper remains a standout, with its juicy patty and fresh veggies. The crispy fries are always a crowd-pleaser, and the shakes are thick and creamy. The flame-grilled flavor is unmistakable and satisfying.

Interior: The restaurant has a modern and clean ambiance. The seating is comfortable, and the overall layout is efficient. The digital ordering kiosks are a convenient addition, making the ordering process quick and hassle-free.

Fast Service: The staff at this Burger King is efficient and friendly. The order was prepared promptly, and the service was with a smile. The drive-thru option is also a plus for those on the go.

Overall, the Burger King in Goregaon West offers a satisfying fast-food experience with delicious burgers, efficient service, and a pleasant atmosphere. Definitely worth a visit for burger lovers...

Ordered a schedule order from this Burger King outlet on Zomato at 6:50 pm, which was scheduled to reach between 8:00 to 8:30 pm. Despite it being 9:00 pm, my order still showed “preparing your order” on the Zomato app. The order which was supposed to reach at 8 pm got delayed for an hour till 9 pm and never reached me. When I went in person to their outlet in Oberoi Mall around 9:50 pm to raise the same issue with the manager, the manager completely neglected my presence and asked an employee to talk to me. The manager was rude, arrogant and bluntly refused to talk to me. The employee never compensated for my time and energy wasted in the same. This is a negligence on Burger King’s part, not the delivery partner, nor Zomato. I waited two hours for an ordered only for it to get cancelled. Had a terrible experience in this Burger King outlet, would never order again from any Burger...