Kamats Legacy Vashi — Restaurant in Navi Mumbai

So we went to this restaurant, and we were four people—me, my sister, and my parents. We ordered three sadya thalis, which are unlimited thalis and were enough for the four of us, and one drink. Before that, the guy asked if we had any booking. I said no. Then I checked Zomato District, which offered 30% off for this restaurant, so I informed the server girl who took our orders that I was making a reservation on Zomato District, and she said okay. So I paid 100 rupees and booked.

Then when the thalis came, I told the guy who asked if we had made any reservation that I just did. He said it wouldn’t be applicable on our order since these thalis are unlimited. I told him I had informed the other girl before booking, and she said it’s okay. He said she is new. I said I already paid and booked. He said then cancel it (Zomato booking is non-refundable).

And then the thalis came, and we started eating. My sister started eating from my mother’s thali. Then that waiter girl came and said, “You can’t share a thali.” (My sister and I have visited this restaurant multiple times and have shared a single thali every time we went.) We ordered appam and Malabar curry for her, which they didn’t serve for another 45 minutes. A server came with extra appam instead, which we didn’t ask for, so I thought he misunderstood my previous order to be extra appam and curry (since thalis are unlimited), so I didn’t say anything. We continued eating our food, finished it, washed our hands, and asked for the bill. The girl came with appam and stew. I said we don’t want it and they can cancel it (I didn’t even touch it; the server was carrying it the whole time). We were about to leave, and they said we can’t cancel it. They asked if they could parcel it. I said no. They said it will go to waste. I said, why can’t they serve it to other people? I didn’t want to make a scene in front of my parents—they visit once a year—so I told them they can add it to the bill if they want, but we want to leave. And they did add it to my bill!!!!

While having food, my mom had to wait for rice for nearly 20 minutes in between her dinner, which we asked three different servers for every 5–10 minutes.

Papadam was more of a chapati (check video shared) , disappointed in every aspect.

I rarely write a negative review, but this was unexpected and unacceptable . i had...

Only premixes and retort gravies are being used. Quite hazardous and life threatening for all the Restaurant patrons. Pls stay away from their prepacked items kept on shelf for retail sale as they all are prepacked materials.How can kamats india (Vikram Kamats Hospitality Ltd.) Manufacture Ghee? That is absolutely ridiculous as they do not have their own dairy and this company does not indulge in Fairy products at all. This ghee product which is on sale is a bogus Kamats Ghee!!!!! If you want to reply then reply with the assurances that Kamats legacy ans Esteemed Kamats India would stop using all the premixes, prepacked and ready to eat and retort gravies like onion gravies tomato gravies karamat gravies mentioned as above and produce fresh gravies, fresh south indian batters and masalas for batata wada masala dosa masala pav bhaji missal etc in all of your legacy restaurants' units including vashi and malad legacy units. Hi, when I come to any one legacy outlet of yours in person, I would like to see your store wherein all the utthappa, dosa, medu wada, idli premixes, ready to eat retort gravies like onion, tomato and karamat and sambhar premix powder and upma premix powder are stored, used and kept by your company.. Soon I shall come..and If I find any prepacked premixes, retort gravies and any other additional ready to eat material at any or all kamats legacy units, I am going to take photographs and post them on google and on all other social media network. Thanks. 👍 Update, yesterday and day before yesterday as per the reply received by the company, I had visited kamats legacy nariman point, vashi and malad, and I have got the access to these units' store along with the manual of premix and retort gravies recipes and the photographs of the same catalogue cum company manual are attached and uploaded by me for the reference and update of the patrons visiting Vithal Kamats and kamats...

We visited the restaurant for lunch after seeing it on Instagram. The food was good, but we found it slightly overpriced. The vada seemed to have been reheated. We ordered the chilly barota — while it didn't taste exactly like the original version, it was still quite nice. However, a side of raita would have made it feel more traditional and complete. Overall, it was a decent experience.

Later in the evening, we returned since we were in Vashi for some work. This time, we ordered the upma, but unfortunately, it had gone stale and was simply reheated. After we pointed it out, they prepared a fresh batch, but that too was just okay. It was priced at ₹175, which didn’t feel worth it.

The vada served in the evening also seemed to be reheated from the morning — possibly multiple times — as it had an unusual red-black color and didn’t taste fresh. Overall, the food was okay, but the menu felt overpriced. With GST and service tax added, the bill came to quite a bit.

At first, we thought it was just our table that received subpar food, but we noticed another table also complaining about the food quality. That was disappointing. With such high pricing, the quality and service really need improvement.

That said, the staff were polite and the location is good but toilets were very dirty, tables weren't cleaned properly a and no proper parking. If they improve on quality and consistency, it could be a good place, but with the overall experience, i think it would be difficult to expect. Personally, I don’t think I’ll be going back.

PS: they ask customer to write a review in front of them. Now I understand why it has 4.4 star. Also, the instagram reels have hyped the...