Fortune Select Exotica, Navi Mumbai - Member ITC Hotels’ Group — Hotel in Navi Mumbai

Never interested in writing review on any social media but I have to write this time because of the worst services provided by this hotel. So it's my first review ever on any social media..I had 2 days plan to stay in mumbai with my parents. First day, I was travelling alone from Pune to this hotel and my parents were joining me on 2nd day early morning and since the hotel will not allow check in to my parents before 12PM, I planned to book 1 room with 3 adults for 2 complete days. room rent for 2 persons for one day was 5600 and for 3 persons 7500 INR. So it cost me 15k for 2 days. Below are the incidents happened with me during my 2 days stay at this hotel, You guys can decide whether they were good or bad.

1. their check-in time is at 2PM, I reached at 5PM but they do not have courtesy to call their guests whether they are coming to their hotel or not.
2. I hired private cab from Pune to reach to this hotel. The cab was swift dzire. The security person at main gate was soooo lazy to open the gate and expression of the security at main gate was awful. (Probably, they are trained to welcome their guests with smile only if guests come in Mercedes, BMW or Audi).
3. As I reached to this hotel from Pune, the cab fare was 1700INR. I forgot to pay online during my cab ride (my mistake.. accepted!). My cab driver did not have change so I asked at hotel's reception for change of 2000 rupees note but the "ITC group" hotel does not have 4 notes of 500 RS!!
4. when I checked in and went to my room, there was literally smell of smoking inside.(probably they wanted me to take the feel of authenticity of real "Indian Tobacco Company hotel", they had smoking detector as well in the room BTW).
5. there were only 2 twin beds in the room and the room was not at all ready for 3 persons at 5PM also. (I think, they were aware of my complete plan and they knew that my parents were joining on 2nd day, so they thought not to prepare room for three persons).
6. because of the smoking smell, I asked them to give me another room which has 2 joined beds for my parents whenever they come and I asked to hotel staff to add 3rd single bed for me.(BTW, it was my mistake that I choosed twin bed room while booking but I think the hotel should have facility to at least join beds. I was not asking for king size bed). They simply refused to join beds because the table between two twin beds is fixed and immovable and they did not have such room where they can join beds and furthermore their hotel which has 6 floors and more than 20 rooms on each floor was completely booked for two days!!! (I think, I am lucky for the hotel). So their hotel with more than 100 rooms, was completely booked but they do not have change of 2000rs when I requested to pay for my cab fare. After all these discussion, they finally provided me another room which has 2 separate twin beds.
7. the room was very very very common and there was not a single thing which proves that the cost of room is 7500INR per day. Only one unique thing I found in the room was weighing machine!!!! (May be they want you to check regularly how much weight you have lost from your wallet!!).
8. they did not even do housekeeping in my room for a single time for two complete days!! They just came in my room to check if I have consume anything from "refreshments" so that they can charge me!!
9. the size of the twin bed is just bigger than the Indian railways train berth..
10. there was always water spilling on the floor in washroom, I don't know from where!! (Now, I am learning the art of plumbing because I can see clear vacancy for plumber in the ITC group hotel). I asked them to clean but they did not even come to check once.
11. the only good thing I found was, whenever any staff member will see you, they will greet you with "namaste". (I bet, if you will even pop out your head at 3AM from your room, you will hear the voice of "namaste"...

Despite booking a top-tier room, it is disheartening to encounter worn-out towels and a bed that slides, which undoubtedly affected the overall comfort and quality of your stay. Additionally, it is unfortunate that the bath tub was not in use, especially considering that the hotel has rooms equipped with this feature. It is puzzling that the hotel does not provide bubble bath, a basic amenity that should be available for guests with bath tubs.

The limited options available on the all-day menu, featuring only fried chicken, chicken pakoda, and veg pakoda, is indeed quite disappointing. A diverse range of choices is expected from a hotel of this caliber to cater to different tastes and dietary preferences. The lack of variety on the menu is a missed opportunity to provide a more enjoyable dining experience for guests.

Furthermore, the quality of the staff appears to be subpar, falling below the expected standard. The incident involving the security personnel instructing cab drivers to drop off guests outside the lobby instead of allowing them access is concerning. When you questioned the security personnel regarding this matter, their inability to provide a satisfactory answer further reflects the lack of professionalism and customer-oriented mindset.

Moreover, the broken lift floor and lack of maintenance in various areas further contribute to the overall dissatisfaction. A well-maintained and functional environment is crucial for ensuring a pleasant and hassle-free stay for guests. Unfortunately, it seems that this establishment fails to prioritize these important aspects.

Considering the numerous shortcomings and the disappointing experience you encountered, it might be worth exploring alternative options, even if they are slightly more expensive. There are likely other accommodations available that offer better amenities, attentive staff, and a higher level of customer satisfaction. Prioritizing a more reputable establishment with a stronger track record of quality and service could significantly enhance your overall experience and provide better value for your money.

In conclusion, your stay at this establishment was marred by various issues, including worn-out towels, a sliding bed, non-functional bath tub, limited menu options, unprofessional staff, and maintenance issues. Given the subpar experience and the lack of attention to detail, it might be worth considering alternative accommodations that offer a higher standard of quality and service, even if they come at a slightly...

I stayed here for 3 days for my brother's wedding. We had seen the infrastructure beforehand and it seemed well suited. In-room lighting was low. Can you function in it, yes. Can you click pictures in it, no! Also, there is one panel to switch on the lights which isn't calibrated correctly. If I wanted to switch on the passage light, bedside light would come on. Their services were sloppy and food was of poor taste. Reception - it took 20-30 minutes to allot a room to one guest/couple. Imagine the queue that formed because their processing speed was that of a snail. Room service was very slow. It could take anywhere up to an hour to get fulfilled. Usual response of the servers was to say 'No, we don't have this/that'. Instance - we requested for whiskey glasses but were given tall juice glasses and on requesting to change the same, server said no we don't have them. (This is when the hotel has a bar.) Ironing - We wanted clothes ironed. They don't have in-house ironing so it's outsourced. It takes more than 24 hours to get it done for 600/- a garment and if you want Express which is essentially the same day but not within a few hours, it's 1200/- a garment. Food - perpetually cold and full of garlic and am not talking about just the wedding dinner but their everyday buffet too. If you take garlic out, it was tasteless food. In-room dining - some of the guests ordered but no signature was taken on their bills and in some cases they asked for immediate clearance in cash/card. I could be wrong but I have always signed all bills and cleared them at the time of check-out. Accounts - messed up billing. We had to stand for hours and get it corrected. What worked for us was the decorator we had hired who made the wedding 'look' picturesque. The entire experience was...