The Belgian Waffle Co — Restaurant in Navi Mumbai

This store doesn’t deserve even 1star. Pathetic staff. They just know how to lie to customers.

I had called up them personally on their mobile number mentioned. Firstly, they don’t pick up call. When they receive they don’t attend customers with respect.

I had called them to place an order for pan cakes on 1st of Oct evening. I told the staff to make the pancakes and keep it ready to which the staff said yes and confirmed that they will make it. I will pick up from the store directly. The order time was 8:45 pm and scheduled pick up from store was 9:15 pm.

I again called the store at 9:05 just to inform them that I will reaching on time and keep the pan cakes ready. Two calls went unanswered.

When I reached the store at 9:15. The store staff had not prepared my order. They lied saying that some customer took the same pan cake as he/she had ordered the same.

When asked about details, they further said that they tried calling me as well. All this was caught red handed when I asked for proof.

The staff service is pathetic. If this is franchise store then the brand needs to understand and do background checks before giving any franchise to people. If this is brand owned store then Belgium Waffle is going down the hill in terms of customer experience. Never expected such treatment from the band.

Staff needs to be trained for customer experience and above all stop lying to customers. Be honest in doing business and serving customers.

I would rather go for local waffles store than this any time...

Had gone yesterday for waffles. I visit this place frequently. But the staff (cashier) is very horrible person. We ordered a waff wich nd just requested not to add nuts in it (which was included in them already) instead of nuts just add little more chocolate. For which this idiot cashier created a scene. Before handing us the waffle he is telling the other guy (who was making waffles) ki itna chocolate nahi dene ka ek waffle mai. For which i told him that he is not suppose to tell all this in front of customer while serving them food. Train ur staff later on. Even after argument he didnt have the courtesy to apologise. Infront of so many people he said itna hai toh extra paisa deke lelo. I gave him my card again and shamelessly he once again debited extra 40rs for nothing. Guyss i will highly recommend not to visit this place. Your good mood will get spoilt after visiting this place. This cashiers behaviour will only make u feel like thrashing him. I was reading old reviews and many have complained about the staff and still there is no change. Plsss plsss plsss avoid this...

Very very poor staff in ure this Nerul branch. They didn’t accept their mistake. On this day I ordered to waffles one is parcel & one is dine in . By mistake they give me both waffles without parcel I tell them naked nuttela is parcel & butterscotch is dine in . So I get butterscotch but another one ure staff member say I parcel the another one after 10 min I go to collect my parcel & they say humne to aapko dono waffles de diye. Main camera main dekhe ke aapko battata hoon I’ll say ok because I know I get only one waffle after 2 min they say thike aap ye le lo parcel lekin muse yaad maine aapko de diye the . Then obviously ure staff doesn’t accept their mistake they fool customers Then they say me aap chila kyun rahe ho hum de rahe na . What do you mean de rahe ure staff show upkar kar rahe hai hum pe . I’ll pay for those 2 waffles.& I have every proof picture bill...