Domino's Pizza | Takka road, Navi Mumbai — Restaurant in Panvel

A detailed one star review:

Three weeks back me and my wife faced the worst customer service from this Domino's outlet. Firstly when we reached at 9:30 PM the outlet was closed. When we checked the back entrance it was open. We went in from back entrance and asked why the entrance was closed. Their representative said that they are understaffed and so they are not able to provide table service due to which they have closed main entry. Secondly, they said that since their system is down since a few days order has to be placed via Domino's app only which makes one wonder why Domino's store is opened. The franchise owner can do Domino's business from the comfort of his home if all customers have to come and order via app what's the point of having a store, system and infrastructure. Once we gave the order they asked us to wait outside. By outside I mean outside the door. We waited for almost 20 minutes outside with mosquitoes which Domino's has kept for company and then voluntarily came and checked if the pizzas are ready. They literally take the customer for granted and don't even inform the Customer if the pizza is ready. They said it will take another 5 minutes.We waited and checked again. Fortunately, this time it was ready. The manager gave the order along with oregano, chilli flakes and two sauce sachets even though we took two pizzas and garlic bread. When asked for extra sauce sachet they said it's chargeable. Please note this is the height of customer degradation. Even a local tea shop server would provide better service than this outlet. I enquired with the manager what is the issue he said we are understaffed and so store is not open. All Domino's outlets are facing system issues and so we are accepting orders from Domino's App only. I asked further when will this issue get resolved. The Manager said it should get resolved soon. The reply seemed more like order from App sitting at home we don't need...

Your service is an absolute disgrace, Domino’s! I ordered a pizza through your pathetic app, selecting my saved home address, only for your incompetent delivery system to send the driver to a location 3km away. My address was correct, yet your app screwed it up. After 30 minutes, the delivery guy called, clueless, saying he’s at the wrong spot. He had the audacity to tell me to reorder while he cancels, wasting my time. I reordered, and then another driver called, claiming he’s at the same wrong location! Your team’s stupidity is staggering. The first driver finally showed up after 30 minutes, delivering a pizza dispatched 1 hour 15 minutes earlier—stone-cold and inedible. I told the second driver to cancel, but he was too lazy to pull over and talk, with background noise making it impossible to hear. Your customer care is a joke—non-existent, with no option to speak to anyone, just a useless app spewing order status nonsense. I requested the store number; it was switched off. The delivery guy refused to share the manager’s number, forcing me to wait for a callback. The manager lied, claiming they tossed the cold pizza and would deliver a fresh one in 30 minutes. Another lie! I waited 45 minutes, and the pizza I got at 9:15 PM—ordered at 6:36 PM—was the same stale, reheated garbage, confirmed by the receipt time and rock-hard texture. Your company’s blatant incompetence, dishonesty, and cheap tactics are unacceptable. You prey on prepaid orders, delivering trash while ignoring customers. I demand immediate action, a full refund, and accountability for this disgusting service. Fix your...

they never give order on time . I complained last time as well . still I thought to think about this again . and happened same, alway before 2 3 mins dominos guy calls and ask where is ur location though that delivery guy used to be near my address and after 30 mins if u say this was late they will answer address nai mil raha tha . Why can’t they ask people and find address. I told him my address still he went other location and I was stupidly waiting under my building for 15 mins because to help them to find my address. And other restaurants can deliver food on time infact before time at my address and why can’t dominos? if u cannot deliver on time then don’t make promises. After this 45 mins late for pizza I cannot accept free pizza from you guys no one likes to eat if it’s not hot . pathetic...