Ribbons and Balloons - The Cake Shop — Restaurant in Panvel

There should be an option for zero rating also! While the products are good staff is pathetic! My wife and sister went to buy pastries there, first of all the lights were very dim there, so my sister swithched on her phone light, the sales man gave a very rude look to her. When my wife asked if do you have dairy free option the salesman tauntingly says to other salesman "ab inko dairy free bhi chahiye" And they both giggle on it, the other salesman was sitting on floor behind the counter and saying further funny things, my sister gave a stare to the one standing on the counter and then they both shut up. Mywife aske if tere is anything which is dairyfree, the salesman very rudely said no! Just as my sister and wife started leaving the store after purchasing pastries both the salesman started laughing at them. Ribbins and Baloons will never ever buy anthing from any of your franchisee in the future and I am surely gong to contlfront these...

Very Disappointed – Stale Pastry and Rude Behavior!!

I had a terrible experience at Ribbons and Balloons. I bought a rasmalai pastry from their shop, and to my shock, it was completely stale and had a weird, off-putting taste. When I informed the shopkeeper, he refused to acknowledge the issue and kept insisting that the pastry was perfectly fine.

Despite clearly explaining the problem, he showed zero professionalism or courtesy. We even left the pastry there and paid the full amount, hoping they’d at least accept their mistake — but sadly, they didn't.

I’m deeply disappointed and would never recommend this place to anyone. Please check your orders carefully before buying from here. They seem to care more about money than customer satisfaction or...

Worst shop. Worst person behind the counter. I purchased 1kg truffle cake, At home when we cut the cake it tasted like nail polish. When took it back to his shop he started arguing and he convinced another customer to taste it and give feedback, that person also complained about the taste but still he refused to accept his fault we simply give the entire 1kg cake to him and he disgracefully and shamelessly took it without giving refund or replacement. I am a regular customer of ribbons & bloons but this episode disappointed me and in future I will refrain myself purchasing...