Village 12-20 Restaurant — Restaurant in Panvel

I had an absolutely terrible experience at Village 12-20 Hotel in Kharghar. I booked their banquet hall for a special event, a baby shower, with a reservation for 40 people on a per plate basis. However, the hotel's hospitality and concern towards their customers were absolutely abysmal.

First and foremost, I specifically requested the food to be prepared without onion and garlic due to dietary restrictions of some of the guests. Shockingly, the chef completely disregarded this request and used garlic masala in the food. As a result, several guests were unable to eat anything, leaving them empty stomachs. It was not only an inconvenience but also a major disappointment to see such negligence in catering to their customers' needs. The hotel owner had confirmed the same thing but showed no remorse for their mistakes.

To make matters worse, when it came time to settle the bill, the hotel staff charged us for 44 people instead of the actual count of 38. It was clear that they were trying to take advantage of us and extract more money from our pockets. When we confronted them about this discrepancy, instead of apologizing or trying to resolve the issue, they started arguing with us in front of all the guests. The entire situation was embarrassing and unprofessional.

To add insult to injury, the manager of the hotel, Umesh Yadav, displayed an appalling level of rudeness and arrogance. He disrespected us horribly, yelling and insulting us in front of all our guests for a simple mistake in the total count of plates. It was an utterly humiliating experience that left us feeling belittled and humiliated.

Furthermore, the hotel attempted to deceive us by inviting us to the CCTV room to review the footage of the event. However, conveniently, the videos were not running at that time, which only confirmed their fraudulent intentions. It became evident that their aim was to defraud and exploit us, with no regard for customer satisfaction or ethical business practices.

Overall, I must say that Village 12-20 Hotel in Kharghar, Sector 35 is a complete disappointment. They have zero concern for their customers' needs, blatantly lie and cheat to extract more money, and treat their guests with disrespect and arrogance. This experience was far from the value for money, and I strongly advise against choosing this hotel for any special...

Below email wrote to hotel Village 12-20 management Dear sir, madam. Couple of hours back, I ordered the take away- see the attached bill. Two issues Bill exceeded Rs 500/-, so you gave a discount @5%- looks good. But here issue is packing charges of Rs 15/-, this looks not appropriate on below ground i) There is no delivery at door as it was take away order so your delivery person's  time save and he able to attend another customer hence more revenue to hotel ii) We not visited at hotel as it was take away order so there is saving in personal service, ac, light and most importantly your space and this helps you to get another customer order hence more revenue to hotel iii) Just think if i visit your hotel and then give order and then somehow i will not able to eat full and then i say just do packing then i do not think that you will charge any packing charges for that- iv) If this would have been order thru Zomato then again Gulab Jamun extra dish we will able to get + no delivery charges At present, to me seem that The Village 12-20 policy needs to amend billing policy so as to give more incentive to take away customer thru organic mode then thru the customer order thru third party Zomato & Swigg For take away- genuinely feeling that no packing charges to levey. Further- I am surprised that at your hotel, no customer complaint / feedback register is maintained and the manager also looks slightly ignorancable on taking customer feedback and said this is hotel policy. The Accountant Madam was ok and she suggested to write online complaint. I went on your website, have not found any section for "customer complaint" and therefore thought of writing email. I hope you will take some necessary action on this and think about not levying any unnecessary packing charges for take away orders. Kindly confirm the receipt...

Worst experience ever ..I had ordered veg fried rice from this restaurant after looking at the reviews (now I am sure all that are fake reviews)the food that I received was pathetic, the veggies were all raw , the food container was filled with oil and the food was smelling so bad ,the rice was stale, after having one spoon of that food I started vomiting and my stomach started hurting terribly ..and when I complained this to the manager (the one who picks up the call after calling on the given number on google)That Man is pathetic he doesn't know how to speak to customers,he was extremely rude , I don't know who hired this unethical and uneducated man ,he only knows how to speak 2-3 lines in english and thinks as if he is the owner of this restaurant and ig he is unaware of the reality that he is just a worker there ..I told him take this food back and refund my money he just denied that saying we only provide such food and everyone likes to eat such food idk who gave this idiot opportunity to work in the restaurant .I would never recommend anyone to visit this restaurant or order food from this restaurant you will only receive disappointment (read all those 1 star rating reviews,that is the reality of this restaurant) And if the Managing team is reading this comment please tell that manager to consult a psychiatrist and make sure that you guys don't deliver such food that affects the people health so bad..and the one who is reading this comment don't play with ur health by eating...