I had an absolutely terrible experience at Village 12-20 Hotel in Kharghar. I booked their banquet hall for a special event, a baby shower, with a reservation for 40 people on a per plate basis. However, the hotel's hospitality and concern towards their customers were absolutely abysmal.

First and foremost, I specifically requested the food to be prepared without onion and garlic due to dietary restrictions of some of the guests. Shockingly, the chef completely disregarded this request and used garlic masala in the food. As a result, several guests were unable to eat anything, leaving them empty stomachs. It was not only an inconvenience but also a major disappointment to see such negligence in catering to their customers' needs. The hotel owner had confirmed the same thing but showed no remorse for their mistakes.

To make matters worse, when it came time to settle the bill, the hotel staff charged us for 44 people instead of the actual count of 38. It was clear that they were trying to take advantage of us and extract more money from our pockets. When we confronted them about this discrepancy, instead of apologizing or trying to resolve the issue, they started arguing with us in front of all the guests. The entire situation was embarrassing and unprofessional.

To add insult to injury, the manager of the hotel, Umesh Yadav, displayed an appalling level of rudeness and arrogance. He disrespected us horribly, yelling and insulting us in front of all our guests for a simple mistake in the total count of plates. It was an utterly humiliating experience that left us feeling belittled and humiliated.

Furthermore, the hotel attempted to deceive us by inviting us to the CCTV room to review the footage of the event. However, conveniently, the videos were not running at that time, which only confirmed their fraudulent intentions. It became evident that their aim was to defraud and exploit us, with no regard for customer satisfaction or ethical business practices.

Overall, I must say that Village 12-20 Hotel in Kharghar, Sector 35 is a complete disappointment. They have zero concern for their customers' needs, blatantly lie and cheat to extract more money, and treat their guests with disrespect and arrogance. This experience was far from the value for money, and I strongly advise against choosing this hotel for any special occasions or events.