Haldiram's Express — Restaurant in Pune

I am writing to raise a complaint about a very bad experience I had with your Kharadi store for a bulk order of ₹50,000 placed for my company.

Problems Faced:

Very Late Delivery – The order was delivered much later than promised. Wrong Delivery Location – The items were sent to the wrong place. Damaged Packing – The goods came with damaged packaging. No Bill at Delivery Time – We did not receive the bill when the order was delivered. Unprofessional Behavior – When I visited the store to collect the bill, the owner ignored us and was busy watching something on his mobile. Wrong Bill Issued – After many follow-ups, we got the wrong bill. Pending Amount Not Received – We still have not received the remaining amount that is due. This is the second time we are facing such issues. The owner does not keep his word and makes false promises. Due to this repeated bad service, we have decided not to buy anything from this store in the future.

All purchase bills are attached for...

Tried ordering via PEO App. Placed order on Sunday but didn't received any call for confirmation etc. Neither there was online payment option. Got call from Ms. Jaya on Monday morning and they denied free delivery & discount (as committed online @ app) plus few items were out of stock (which were available in their menu @ app). Ms. Jaya said she'll still confirm on these and revert, but no response until evening. I happen to do a follow up call and then she accepted & apologized delay, poor service, can give 5% discount, half of items from list was not available etc etc. Overall complicated situation !!!! Didn;t expect this from brand like...

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