Domino's Pizza | Websity, Ludhiana — Restaurant in Punjab

I am writing this review to express my EXTREME DISSATISFACTION N DISAPPOINTMENT related to my dominos order , I ordered from Dominos app @ 1:30 pm yesterday 12/9/24,, At 2:15 pm ,delivery person called to ask about my location and replied that we CAN'T DELIVER TO YOUR LOCATION, they transferred it to MALL ROAD OUTLET @2:25 pm. I received no information regarding my order from Mall Road dominos outlet till 3:30 pm & After reaching to their MANAGER ( I really wish to share their number here ) , I was told that we are RE-PREPARING your order @4pm , delivery person was not able to reach your location ( I got no calls from any person ) Finally @4:20 pm , with no hope to get my order , I told the manager to Cancel my order & refund my money.. Till now my money is not refunded , I guess like my order which was not delivered after 3.5 HOURS , I kind of doubt about getting my refund also... To be very honest , I was very DISAPPOINTED BY...

Today i visit domino's Nd i place my order online they call me nd ask me that they have no red velvet lava cake so they give me choco lava cake nd the differe is 30 rs cheaper then red velvet cake when i ask her they told me that when invoice in generated they have nothing to do, very bad service one time i have no change of 10 ra they denied to give me carry bag so i use my credit card for 10 rS, they why i pay 30Rs extra,

Before this i place a order to pick up from out let nd they did not give me full order they forget to give botal of pepsi they i came to home i called to outlet they ask me came nd collect or they will add 60rs in my wallet but nothing is happen when i call again they ask me wait for 24 hour but no result, ,,

Very bad service by domino's nd i relly never visit domino's again better to sit...

I have been a long-time and frequent visiter to the mall roadll outlet but my recent visit was very disappointing and unsatisfactory. The behaviour of the staff was very rude and very unfriendly attitude. They didn't knew how to talk to customers. The tables were extremely dirty and even after constant request they were not cleaned. Also the order took too much time to get delivered, almost an hour. Even if they are having online orders it doesn't mean that they could neglect and disrespect the time of the people who are physically visiting the outlet. Dominos should remember that it's reputation is not build by online orders but initial physical visits and good word of mouth. This kind of behaviour was not at all expected nor accepted. So I would not at all...