The Brew Nest Microbrewery — Restaurant in Punjab

Disappointing Experience with Payment Miscommunication

I recently visited Brew Next, Sector 70, and while the ambiance and service were decent, my overall experience was disappointing due to misleading payment policies.

Upon receiving the bill of ₹1521, I intended to pay using Swiggy Dineout (Walk-in Payment)—a feature that was supposed to be accepted at the restaurant as per Swiggy's listing. However, when I attempted to use this option, the restaurant staff refused to accept it, stating that it was not available.

This was extremely frustrating because:

Swiggy clearly lists this restaurant as eligible for walk-in payments—which means either Swiggy is providing false information, or the restaurant is falsely advertising an unavailable payment method.

No prior information was given about this payment mode not being accepted—had I known in advance, I could have made alternate arrangements.

The staff did not provide a clear explanation or resolution, leaving me feeling misled and forced to pay through other means.

As a customer, I rely on platforms like Swiggy to offer accurate payment information, and businesses should honor the commitments they list on such platforms. This kind of experience feels deceptive and unprofessional, and I urge both Brew Next and Swiggy to clarify their policies to avoid misleading future customers.

I hope the restaurant management resolves this issue and either starts accepting the listed payment method or ensures that such misleading information is removed from Swiggy.

Would not recommend this place if you're planning to use Swiggy Dineout...

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