Domino's Pizza | The Celebration Mall, Udaipur — Restaurant in Rajasthan

Subject: Heartfelt Complaint Regarding Late Pizza Delivery on My Daughter's Birthday

Dear Domino’s Udaipur Customer Service,

I am writing to you today with a heavy heart to express my deep disappointment and frustration with the service I received from your store on my daughter's birthday, 05/01. This day, meant to be full of joy and celebration, was marred by the late delivery of the pizza we had eagerly anticipated.

We had planned a special birthday celebration for my daughter, and part of that celebration was a delicious pizza from Domino's. We placed an order for delivery at 7:30 PM, eagerly awaiting its arrival to complete the birthday festivities. However, much to our dismay, the pizza did not reach us until 8:40 PM, over an hour after the promised delivery time.

As I watched the disappointment on my daughter's face as the minutes ticked by without any sign of the pizza, my heart sank. It breaks my heart to think that on her special day, instead of joy and excitement, she experienced hunger and disappointment. The delay not only affected her, but also all the young guests who were eagerly waiting for their dinner.

The impact of this delay on my daughter's birthday celebration cannot be overstated. The delay caused a great deal of distress and frustration, and it is deeply upsetting to think that this special day was marred by such a disappointing experience.

As a loyal customer of Domino's, I have always valued the quality of your food and the efficiency of your service. However, this recent experience has left me deeply dissatisfied and saddened.

I implore you to recognize the emotional toll that this delay has taken and to take swift action to prevent such incidents from occurring in the future. Additionally, I kindly request that you consider providing some form of compensation to help make amends for the disappointment and distress caused on my daughter's birthday.

I hope that you can understand the significance of this matter and take it seriously. I eagerly await your response and hope for a resolution that can help mend the disappointment from this unfortunate experience.

Thank you for your attention to this...

Absolutely pathetic behaviour of the cash counter lady. The Domino's pizza was just moved to the food court yesterday itself and their systems were all not working. The screen did not show the whole menu and I had to ask the lady at cash to keep repeating what they had in their menu. Their online payment machine was not working and she added extra items in my bill without me asking for it. And added the amount for the same... if i wouldnt see the bill i wouldnt know that they had fooled me by adding extra items and taking extra money...and while giving the pizzas they didn't give us the extra items which they added in the pricing. When I confronted her that why the extra sachets were added to the bill she just returned the money and very rudely said... I have given you back the amount for the extra item back. I told her that you don't add any extra item until the customer asks for it. While I was leaving the staff at domino's were all laughing and taunting about me as if I was the wrong person to fight for my right.... extremely pathetic behaviour and looters hired by domino's... didnt expect such from a...

On my last visit to Domino's Pizza, I had a great experience that exceeded my expectations. The service was prompt, and the staff was very friendly and accommodating, ensuring that my order was taken with care and delivered quickly. The atmosphere in the store was clean and welcoming, making it a comfortable place to dine. The food, as always, was delicious. The pizza was fresh, with a perfectly crispy crust, generous toppings, and the right amount of cheese. I opted for their signature pepperoni pizza, and it was full of flavor, with every bite being as satisfying as the first. The garlic bread and cheesy dip were excellent side dishes, adding to the overall experience. I was also impressed with how easily customizable the menu is, allowing me to add extra toppings to suit my preferences. Plus, they had some great offers, which made the meal affordable without compromising on quality. Overall, my last visit to Domino’s was fantastic—good service, delicious food, and great value for money. It’s definitely a go-to place for pizza lovers, and I look forward to...