Puri Bakers – Top Bakery in Rohini | Affordable bakery and cafe in Delhi | Rohini — Restaurant in Rohini

I have been a loyal customer of puri bakers for as long as i remember for their consistent taste and quality. But last night turned out so horrible for me that i couldn’t resist posting this review. Yesterday it was my daughter’s 1st birthday celebration, so 3-4 days back i had ordered a customised 2 kg cake at Puri Bakers, Sector-13, Rohini branch. When i went there yesterday evening to pick the cake, i was told that they could not prepare my cake and other people’s orders that they had due to some issue in their facility and hence they have been refunding the advance that was paid to them. For a moment i was dumbstruck for i could not believe what i was being told. After a while i asked the guy why i was not informed then, to which he casually asks ‘apko call nahi aya’. Upon my denial, he talks to other person and tells me that, sir we have called everyone, you must have not taken the call. It bewildered me and series of exchange happened. I told them upfront that even if you tried to call me 10 times and if i didnt take it each time, it still does not fulfill your responsibility because you should have dropped a text/whatsapp something. Then i asked them to show me their call records for which they were so adamant and i was sure i didnt receive any. And not to my surprise there wasn’t any. Now the manager/owner of the store arrives. Briefly after all above same exchange of words with him, with utmost arrogance and lack of empathy, he tells me that he is sorry for the miscommunication and offers me to buy something that is available. I was like its my daughter’s first birthday and i am standing at your shop just an hour before the function in such situation due to your ignorance/negligence and all you have to offer is this !!!! I mean i was not looking for any compensation or anything, that was least of my concern, but considering him being at faulty side he was not at all in consolling or helpful or mending the mistake mood. I believe he didnt even care how this small mistake of his was a blunder for me in real and hence didnt show any sign of support or help in whatsoever way, may be if he could compensate. I could create a scene out there and take it to other level but all this while my family was waiting for me in the car ready to leave for the venue. I didnt have time even to argue more so i just left and made other arrangements somehow. But i would only say consistent taste and quality have given them brand value, but such pathetic service, if this also stays consistent in today’s such high service conscious consumer market, it can take them down also. Hope they...

I've been a loyal customer of Puri Bakers for the past 20 years, and I can confidently say that no one in Delhi can match their quality! Whether you're looking for cakes, pastries, or baked snacks, Puri Bakers offers an unbeatable variety with consistent freshness and taste.

Their cakes are the highlight — from classic chocolate truffle and black forest to innovative flavors and customized designs. Each bite bursts with rich flavor, perfectly balanced sweetness, and a texture that's always moist and delicious. Over the years, they've kept up with new trends while maintaining the quality that makes them a go-to for every celebration.

The attention to detail in their baking, coupled with friendly service, has made Puri Bakers a household name for anyone who appreciates fine bakery goods. If you’re in Delhi and haven't tried their offerings yet, you're missing out on one of the city's finest...

It had been a very good bakery but since few months, the quality of pastries, biscuits and other packed stuff has gone POOR significantly. Prices have increased but the quality is poor.

In Covid situation, they have placed "Do not Touch" signs but no precautions are observed as people are literally touching whole of the counters. No social distancing. People are standing closely in queue. In these times also, they are just accepting cash payments only. I went there to buy some packed biscuits but there was so much mis-management, even after spending 15 mins in queue they directed to other person and other person advised me to get back into the line again.

I don't know what good infrastructure will do when you do not have proper management and quality maintained consistently. This is the reason I chose...