AMBUR STAR BRIYANI™ since 1890- Kovilambakkam — Restaurant in Tamil Nadu

I always had a very good opinion about this Ambur star Biryani in terms of maintaining their quality of mutton biryani. Despite I had a very bad experience in Kovilambakam branch regarding whenever I visit to have a mutton biryani , I specifically instruct them to give lamb Rib pieces but they intentionally not respecting the customer’s choice and disappointing by giving which is not the one I asked.. Like this I had bad experience no.of times and also in parcel orders too.. Today also I I bought 3 box of mutton biryani with same special instruction and additionally I requested this same instruction to more than two staff.. They nodded their head nicely and highly disappointed as usual… I don’t know what’s the point of instructing them more than twice.. Even though being an regular customer to this kovilambakam’s star biryani, I’m highly getting disappoint with this branch and they are not considered about their mistakes… Hence forth , I wish to stop buying food from them even though it’s near by home.. when there is no value for us , why the hell we should continue with them.. such a bad experience.. These staff will definitely spoil the branch name until they correct their mistakes.. @ Kovilambakam branch staff; Please don’t do this to any other customer who wish to have your food in your restaurant.. Provide what they wish to have because customer spending their hard earnings so...

The service was pathetic. We ordered biryani and the order was very delayed. This was a counter order. When asked why is the order being delayed the executive by name Mr. Yuvi said that he will focus only on online orders and not on counter sales. The way he replied was rude and he asked us to cancel the order after 30 mins as it will take time. He didn't intimate us with the ETA for the order to get ready. When we asked the reason for delay he said take it if you want or cancel the order(he didn't even mind / have a courtesy for such delay). When asked you could have intimated the ETA while placing the order he gave a rude reply saying we know how to handle the customer and you need not tell how to. The service is really poor and i wound not recommend this shop to anyone. They focus only on online orders is the word given by the executive. They don't care about the customer or counter order and they may us...

Ambience is okish, Food taking time after ordering becomes a fashion and Who gave you the idea, Delayed food tastes better? 😕

The hand washing area should be neat and hand wash should be limited and refilled daily. Why? It's non-veg and it's smelly.

Food is ok. Price is a bit over. For 6 pieces of chicken and you are charging 250/- is not fair. Fancy names for food items... Usual OWR OWN SPECIAL - Terminology... Gimmick.

Otherwise neat and clean service. The server is polite and well dressed. I'm happy.

PARKING: NOT OK, WATCHMAN WILL COME AND SHOW HIS POCKET, DO SOME GESTURES... OBVIOUSLY. He helps a little. But the help is for specific dressed people. 🤣 The fun starts where they don't give any money but unexpected people who he doesn't respect and respond, They came and paid...