KFC — Restaurant in Tamil Nadu

I am a regular customer of KFC, but my recent experience was extremely disappointing. I ordered Popcorn Chicken through Swiggy, and while it was delivered within 5 minutes (as the outlet is right behind my home), the food was not hot, lacked crispiness, and tasted stale. It was obvious the chicken wasn't freshly prepared, which really ruined the experience.

What made it worse was the rude response I got when I called the outlet to complain. The salesperson bluntly said, "You can complain if you want." As a loyal customer, I felt disrespected and embarrassed by this unprofessional attitude.

I expect better from a brand like KFC. I hope they take steps to improve both food quality and customer service. This experience left me really disappointed.

Also I am not taking this food for free. Am paying around 170 and 70 rupees delivery charges 240 rupees. Who will...

Disappointing Experience:

I recently ordered a combo with fries at KFC Prozone Mall, but they missed adding the fries to my order. Despite being in a rush and the place being crowded, I couldn't go back to rectify the error.

Moreover, the initial assurance of no available drinks other than bottled Pepsi turned out to be false, as they served a diluted Pepsi in a cup, seemingly mixed with water, which was highly disappointing. The lack of proper communication from the order taker added to the frustration.

The quality of the chicken did not meet the standard I have experienced at other KFC outlets; it didn't feel fresh.

It's been a month since I posted this review and emailed back to the mail that you have shared. I didn't receive any response...

The workers were not bothered how late the order goes once we pay the bill. i waited for nearly 20 minutes and they kept on sending out zomato orders instead of spot on customer order And the worst part was that when i ordered 4 hot and crispy chicken, They gave me 3 good ones and a wing piece which had nothing but bones and skin. As a customer i asked them why i have given a wing piece and they blindly denied that it was a wing. One worker said that thats how they give 4 hot and crispy chicken there. 3 genuine piece + 1 good for nothing piece.

To the managers "Go train your employees how to behave with customers"

Try to get profit by making customers come back again. NOT...