KFC — Restaurant in Tamil Nadu

Hello, I am writing to bring to your attention a very disappointing experience I had at your Fun mall outlet on 30/08/2025.

I placed order at 10.05 PM and until 10.30 PM my order was not served. I checked twice with the staff and each time I was asked to wait for 5mins.

What made this worse was the staff’s unprofessional response. Loosing my patience I enquired again at 10.30 PM saying we have show at 10.40 PM, the staff member told it was “our mistake to order without checking” even though we’ve ordered in machine . He further stated “even though it shows as in stock in the machine, you should have confirmed with us once since your show is at 10.40 PM”.

Not only this response was unprofessional but it also showed a complete lack of customer empathy. Instead of offering solution or even an apology, the staff simply asked “what to do now?” in a dismissive manner. As a customer it’s not my responsibility to double check with staff for availability, its the teams duty to ensure the menu reflects availability and to communicate promptly with courtesy.

Because of this, we had no choice but to cancel the order and rush for our film leaving with bitter experience.

I demand that this incident to be taken seriously and address the behaviour of the staff. As a regular customer, I expect better communication, accountability and professionalism from your team instead of negligence and blame.

The main thing 7 min express delivery is not with his knowledge itseems, we also have taken that into consideration, is 25 mins your...

It was such a wonderful experience for me because the fund will always Santali hygienic and more specifically with their dishes and their services I love it and I enjoyed it very much and the other was a time sleeping moment in that place and it is very very main and then very domain in this public place of this pyramid nearly opposite near me public service and they have a lot of lot of accused of being used in this fun they had been used so January so kindly and then there will show the percentage of m and b is very much experience for me to introduce ourselves and easy how to develop my attitude and how to introduce myself with others on we are always keep the middle of this Fun republic Mall and we have very best collaborate with others how to understand the mindset of others instead of being accomplishment knowledge and to become and well was deposited by this is useful for me self improvement and used in various...

What's with the over complicated system that even scientists avoid for ordering food???

The way to order is through 2 touch screen panels that only one has capacity to allow for payment... Is the other just for show???

And if an item is not available, it should be set that it's unavailable in the software, rather than that, an error will popup and we have to wait for a person to come from the other end of the store that is present in a seperated kitchen... And start over again for ordering the food...

And once that's over, we don't get any prompt that our food will be ready, rather we have to go and check in the seperate kitchen area frequently to find out if the order is ready...

Get your systems streamlined already people... You're a global franchise for...