Domino's Pizza | Manpada Thane West, Thane — Restaurant in Thane

Pathetic service as always. This outlet is the worst. They send incorrect food, burnt food, bad tasting food. And they never improve. To top it all the service of the outlet is terrible. Delivery person Tiwari did not help in getting the issue of wrong order solved. Aarti at the store lacks any form of customer service. Bad experience talking to her. Once you get a wrong order delivered there is no way to contact them. The app has a chat bot that only provides the store number which is never answered by the store. The store number mentioned on the hard copy of the bill is out of service. The helpline number also does not connect one to a human. So basically they want to leave you in a position to be stuck with the wrong order with no way to contact them. The only person who helped with the order was delivery person Vikas Rathore. I have already raised a concern on the app so don’t ask me to send an email. I received an SMS last night at 12:30 that the store manager tried calling me but could not reach me. This is fake, happened with me earlier also. They don’t try contacting the customer and just keep sending messages of not being able to get in touch. Worst and most...

I recently ordered from this Domino’s franchise, and unfortunately, it was a highly disappointing experience. When the delivery arrived, I noticed that the seasoning and chilli flakes were missing. The delivery guy assured me he would bring them soon, but after waiting for quite some time, I called him, only to be told that he had already left and since it was out of stock, the restaurant only did not provided.

This was incredibly frustrating, as I had to wait with no updates, and no one from the store reached out to resolve the issue. As if that wasn't bad enough, the delivered pizza was in poor condition—stuck to the top of the box.

I’ve also raised my concerns with customer support, but I didn’t receive any response or resolution. It’s disappointing to see such a lack of customer care and attention to what they...

DOMINO'S PIZZA at WONDER MALL. Place was clumsy and dirty, used paper napkins, wrapper, disposable glasses were on the floor, tables were not cleaned, so requested the counter staff can someone clean the tables but with surprised manner she replied "i've told him to clean" i said this is not the way you speak to the customer. Its yours responsibility to handle it. After few mins. it was my turn -- i was amazed to have PANEER MAKHNI & FARM HOUSE BOTH CHEESE BURST PIZZAS ULTIMATE TASTE SUPERB TASTE... I felt that if you love the food than you must forget about the hygiene. At last i thought... Chal haath dho kar aate hain... I saw some napkins and disposable caps swimming in the wash basin...

Very sorry... There are some sentiments attached to this mall so i...