Pizza Hut | Florence Kasarvadavli, Thane — Restaurant in Thane

Pizza Hut at Kasarvadavli, Thane W, Ghodbunder Road. We ordered from Zomato for 2 pizzas of sweet corn and veggies feast. Taste of sweet corn was absolutely fine but the veggies feast pizza taste was stale due to oil .. I am sure the pan was not cleaned properly before adding the dough into it and putting it for cooking.

I tried multiple times to reach zomato as well as pizza hut Customer care centre but there was no support from them. After which i personally visited pizza hut and the manager Ms Pushpa completely denied of accepting their fault and agreed that I can put this forward to lab test or FDA when I told her I can get this checked.

I have added the chats with zomato where I have no choice to write my own words neither can speak with and person in detail. I have shared hotline number of pizza hut and Kasarvadavli branch whom I tried but no response from branch. Kasarvadavli number was shared thru hotline number but that was invalid.

I would request PPL to be very careful with this irresponsible food industry like these who don't take any responsibility and doesnt even care and accept their mistakes. Ppl like these offer money back or free pizza in return and we keep quite after all this .

This may happen to anyone of us, esp outlet like these where kids are more fond of... It's can be poisonous to their health. I would request PPL to speak out , raise their voice for such unacceptable deals and have a big 🛑...

The newly opened Pizza Hut shop shows promise, but there are several areas that need improvement. While the overall quality of the food is acceptable, the prices are quite high, which may deter some customers. Additionally, the ambiance is lacking and does not contribute to an enjoyable dining experience.

One significant concern is the poor service for dine-in customers. The staff should focus on enhancing their service to ensure a more satisfying visit for patrons.

Another issue is the lack of separation between the pizza baking oven and the handling of ingredients for different categories, such as veg and non-veg. This can be problematic for customers with specific dietary preferences or restrictions. It is essential for restaurants to maintain proper segregation to avoid any cross-contamination.

Moreover, it is disappointing to learn that the same person prepares both veg and non-veg pizzas simultaneously without wearing hand gloves. This raises concerns about hygiene practices and could potentially compromise the quality and safety of the food.

Overall, while Pizza Hut offers an acceptable food quality, improvements are needed in pricing, ambiance, service, and hygiene practices to enhance the dining experience and meet customers’...

Located in kasarvadavli thane the pizza hut dine in experience was the worst the service was pathetic and the dine in area is manifested with mosquitos on informing the person in charge the reply was there is nothing i can do about it when asked for take away because of the mosquitos the manager says they cannot give takeaway as the order has been placed and the drinks ordered you will have to either drink them or carry them with you without lids as we do not have drinks with lids on and cannot cancel the order this is not expected out of an international brand like pizza hut have never had the experience as such the staff needs to be trained on people's skill And to add one thing more a delivery partner arrived to collect the order at the branch and asked for water as he was thirsty to this the staff replied we cannot offer you water as it's only for customers this is so inhuman how can you deny water to someone Pathetic service zero peoples skills please hire people who have training in people skills you are working for a brand Road side joints have more trained professionals than you have at this branch at...