Ribbons & Balloons - The Cake Shop — Restaurant in Thane

I had a frustrating experience with the cake delivery. Sharing my feedback with the bakery which can help them improve their service. Would you like some tips on how to address this with the bakery or perhaps write a review,

I placed an order for a 2kg cake for a family function. The delivery was promised to be made by 5 pm. However, at 6 pm, I was informed that home delivery was not possible as the delivery person had left for home.

This situation caused significant inconvenience and disappointment, especially given the importance of the occasion. I understand that unforeseen circumstances can arise, but better communication and adherence to delivery promises are crucial for customer satisfaction.

I hope you can take this feedback constructively to improve your services in the future. Thank you for your attention to...

Do not rely on them if you have pre-ordered cakes. We had booked a photo cake for our kid's birthday 2 days in advance. On the day of delivery, when I went to pick up the cake, I was told they did not place an order itself. Moreover the attitude was so casual that showed they just didn't care about their fault. They just blamed it on some employee of theirs and said they can't do anything else but give me a replacement cake. Thanks to Ribbons and balloons for destroying the excitement of my child. Will never buy from your...

I wanted to buy cake for one of my family occasion. Going with a reputation of Ribbons & Balloons, I thought to give a try and i bought to red velevet cake and two pastries. The tastes were really bad with some smell definitely not good. I returned it and on returning they asked you should not have removed price tag then they would have refunded. Who would cut cake with price tag. I wont recommend. Bad experience in...