On 14th July 2025, I visited your shop and picked up a few snacks and ice creams. The staff were polite and helped me get the items I wanted. However, when I went to the billing counter, the person there insisted I try your cookies. I politely said I wasn’t interested, but he still pushed and gave me two different cookies to taste. Out of courtesy, I took a bite and even bought one of them to try with my family at home.
What followed was something I never expected — and something I truly hope no other family has to go through.
Shortly after having the cookie (The Italian Cookies), my mom suddenly started coughing badly and choking. Within minutes, she was gasping for breath, and we had to rush her to the hospital. Watching her struggle to breathe was one of the most terrifying moments of our lives. Her life was literally at risk, and we were all shaken to the core.
As if that wasn’t enough, my niece had your Mercely’s ice cream the same day, and by that night, she developed a throat infection. She is now down with a fever and cold, feeling extremely unwell.
In total, we’ve already spent over ₹3000 on hospital visits and medications — but no amount of money can express the fear, stress, and helplessness we went through that day.
Please, take this seriously. Something clearly went wrong. Whether it was a problem with the ingredients, hygiene, or storage — it needs immediate attention. We trusted your products, but this experience left us heartbroken and frightened.
We truly hope no other family faces...
Read more! BEWARE ! The quality is good. But sometimes they are cheating the customers by giving the old product . Bad customer service Some of my friends have experienced with getting old product even when they insist. I have also experienced the same one time. Unfortunately today also I have experience the same. I asked for a freshly packed cake and they showed the manufactured date that it has been done done yesterday but when I opened the package going home, the pack was different, there were no manufacture date and the pack was cold ( refrigerated ) While packing they changed the package and sold. I really felt bad that such a good quality brand bakery is doing this. We all know it happens at many places. But in this case after insisting them they have done the same. Whenever you are purchasing something kindly...
Read moreA popular Bakery with Ample Dine in space that offers good cookies, puff sticks, mousses, Fresh cream pastries, etc. Well known for Birthday cakes and Bakery dishes. Price worthy bakery, loved taste service, perfect place with friends and most importantly I lover ginger tea, it tastes heavenly.Cake is a form of sweet food made from flour, sugar, and other ingredients, that is usually baked. In their oldest forms, cakes were modifications of bread, but cakes now cover a wide range of preparations that can be simple or elaborate, and that share features with other desserts such as pastries, meringues,...
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