ON THE ROCKS — Restaurant in Vasai-Virar

I recently visited the restaurant and while the presentation of the dishesI recently visited the restaurant and while the presentation of the dishes was commendable, there are areas that need improvement to enhance the overall dining experience.

Food Quality and Taste: The presentation of the food was visually appealing, but the taste and preparation left room for improvement. It's essential to focus on refining the flavors and ensuring consistency in preparation.

Service: The staff needs to be more attentive to guests' needs. For instance, water should be promptly served upon arrival, and basic items like glasses should be readily available without guests needing to wait. Additionally, any feedback or negative comments about the food should be taken seriously, with a quick and thoughtful response from the team.

Overall Experience: While there are positive aspects to the experience, addressing these service and quality issues will greatly improve the customer experience. With some adjustments, Restaurant has the potential to provide a more satisfying and memorable dining experience. was commendable, there are areas that need improvement to enhance the overall dining experience.

Food Quality and Taste: The presentation of the food was visually appealing, but the taste and preparation left room for improvement. It's essential to focus on refining the flavors and ensuring consistency in preparation.

Service: The staff needs to be more attentive to guests' needs. For instance, water should be promptly served upon arrival, and basic items like glasses should be readily available without guests needing to wait. Additionally, any feedback or negative comments about the food should be taken seriously, with a quick and thoughtful response from the team.

Overall Experience: While there are positive aspects to the experience, addressing these service and quality issues will greatly improve the customer experience. With some adjustments, Restaurant has the potential to provide a more satisfying and memorable...

I have reviewed it on 4 categories.

Ambience: Loved the ambience. It stands out.

Service: All staff are polite and willing to explain the different preparations for the items.

Location and Parking: Getting to this place is not that difficult. I believe parking would be an issue when the place gets busy.

Food: It was a new place, and considering my kids are low on spice threshold I point blank asked for kid friendly items. The menu is limited and so expectation is the items will be good. Starters: 1. Prawns Tempura and 1. Reshmi Kabab. The tempura was good, but the dip could have been better. It tasted like off the shelf stir fry sauce. The reshmi kabab was spicy the kids did not eat. But, I will say it was good. Mains: Chicken fried rice with chicken manchurian. The fried rice was good. The gravy a lot aggressive on salt.

Verdict: Not exceptional. Will I visit again? Not with family, probably...

Starting with the ONLY good part. This place has good food for sure having multiple dishes and options in menu.

Now to the list of bad. Relatively expensive and does not justify whatever little that it offers keeping in mind the bad part. Food quantity and serve per dish is very less. Especially, jeera rice quantity is not sufficient for even a single person. Service is atrociously bad. Worst service I ever had in any restaurant. Staff is completely clueless while taking orders, giving food suggestions, serving. Attitude of the staff is also reckless towards visitors and does not respond appropriately.

To summarise, I won’t recommend this restaurant keeping the bad part in mind. Definitely food is good, but still, service and staff is what precedes in...