Domino's Pizza | Galaxy Mall , Asansol — Restaurant in West Bengal

I had a very disappointing experience with the Domino’s branch at Galaxy Mall, Asansol. I used to believe Domino’s was the go-to place for great pizza, known for its taste and quality. However, my recent experiences have completely changed my opinion. I placed an order for delivery, and it took over 30 minutes to arrive. The reason given was "rain delays," but it hadn’t rained at all for the past two hours. If weather is a valid excuse, then such delays should be clearly mentioned in the app. Even if I accept that, the situation got worse—my order was completely misplaced. They delivered the wrong pizza. When I raised a complaint, they once again gave the same excuse of rain and claimed they were overwhelmed with too many orders, which led to the mix-up. I tried contacting their customer care, but the number says “wrong number dialed.” I also tried calling the branch directly, but all lines were constantly busy. Where am I supposed to raise my concern then? With no proper way to register my complaint, I had to reach out to the delivery guy instead. They informed me that I would receive a full refund and advised me to keep the incorrect pizza. However, instead of a full refund, I was credited only the price difference between the ordered and delivered pizza into the Domino’s Wallet—which is valid for just 14 days. So now, I’m forced to place another order within two weeks just to redeem that small refund, despite the poor service. After receiving the partial refund, I tried calling the delivery guy again for clarification, but he didn’t respond. This isn’t an isolated incident. On a previous occasion, I ordered a Chicken Cheesy Rice Bowl. When it was delivered, the seal was broken and almost half the rice was missing. I raised a complaint, but no one took it seriously or followed up. The quality of the pizzas has also gone downhill—scanty toppings, barely any cheese, and the taste is just not what Domino’s was once known for. This has been an utterly pathetic experience. I used to be a loyal fan of Domino’s, but now I’ve completely lost faith. I will never order from this branch again and absolutely would not recommend it to anyone. Extremely...

Domino's Pizza Review

Domino's Pizza is a popular pizza chain that operates worldwide. It is known for its fast delivery times and affordable prices.

I have enjoyed Domino's Pizza in Bihar several times. I like both the crust and the toppings. The crust is soft and flavorful, and the toppings are fresh and delicious.

However, I have not yet tried pizza from Domino's Pizza's local branch. Well, I am going to visit here soon, after that I will give genuine feedback from here also. Therefore, I am not able to review it.

Overall, I would recommend Domino's Pizza. It is a delicious and affordable option.

Pros:

Fast delivery times Affordable prices Delicious crust and toppings

Cons:

Some people may find the pizza to be a bit thick Some toppings may be more expensive than other chains

Conclusion:

Domino's Pizza is a great option if you are looking for a delicious and affordable pizza. However, it is important to note that the quality of local branches may vary.

Specific recommendations:

If you are looking for a classic pizza, I would recommend Margherita or Pepperoni. If you are looking for something different, I would recommend Triple Deep Delight or Indian Cheese Pizza. Don't forget to check out Domino's Pizza's regular special offers and discounts.

Here are some additional details that I added to the English translation:

I clarified that the reviewer has only tried Domino's Pizza in Bihar, not in the reviewer's current location. I added a conclusion that summarizes the pros and cons of Domino's Pizza. I added specific recommendations for pizzas to try. I reminded readers to check for special offers...

I placed my order for pizza through Swiggy. My order was supposed to delivered within 30 minutes but the order came after almost an hour. The delivery boy did not inform me about the delay and I had to call their office multiple times regarding my order. As per their terms I should have been given the pizza for free or a late discount. Upon talking to their manager and their other executives, they did not agree to it and stated that the discount shall be given in my Dominos wallet which I don't have. I selected my mode of payment as COD. Also, the discount provided to my wallet can be redeemed only when I order from their app again. So to actually get my discount, I have to provide them more business. This is very unprofessional and unacceptable. Did not expect this...