WOW Chicken — Restaurant in West Bengal

Google Review for WOW! Chicken – Extreme Dissatisfaction & Public Awareness

⭐ 1/5

I had an extremely disappointing experience at WOW! Chicken. Here’s why:

No Physical Menu Card – They did not provide a hardcopy menu, making it difficult to choose from the constantly changing ads and promos on the video wall.

Forced & Unwanted Add-ons – While placing my order, the cashier attempted to add unnecessary extras like mayo dip without my consent. Additionally, they forcefully included a Kulfi Malai item, which I clearly refused. When I requested a refund, they denied it, claiming that it was an "add-on" and non-refundable.

Unfair Ordering Policy – I requested an extra Pepsi, but they refused, saying only fries + Pepsi combos were allowed. The add-on fries (₹110) were undercooked and excessively oily, while the 250ml Pepsi serving was too small. When I asked to add another Pepsi, they insisted I order a mojito instead, which felt like an intentional upselling tactic.

Hidden Packaging Charges – Even though my order was dine-in, they still charged packaging fees without proper explanation.

Poor Customer Service – The staff spoke extremely fast, seemingly to confuse customers and add unwanted items. When I addressed my concerns, the service representative, Subhashree, refused to acknowledge the issue and was unhelpful.

This experience felt misleading and manipulative, and I strongly urge future customers to double-check their order before payment to avoid being charged for unwanted items. I will be escalating this matter to WOW! Chicken’s grievance and consumer complaint department.

A word of caution to all: Be very careful while...

Everything was cold, except the Pepsi Broken table and chairs in full view AC? More like “Ain't Cool” — non-existent!

Seriously, why keep the lights on if you can't serve decent food?

The staff asked if I wanted my dip spicy or non-spicy. I opted for spicy, thinking I was in for a treat. Instead, I got Mayonnaise. Thanks, I guess?

Both burgers were cold—only the wrapper got the memo to stay warm. When I mentioned this to a staff member, she casually informed me that their lettuce is cold. I don't recall anyone putting in a complaint about lettuce! The chicken was the real ice cube in the room!

The fried chicken looked like it had taken a selfie back when flip phones were cool. Seriously?

And the Pepsi? Only thing that defied the laws of temperature. At that point, I just decided to stay seated and ponder the mysteries of life instead of making another trip back to the counter.

No point asking me the bill ID, etc etc as you have done earlier, even for the ones who put the photo of their bill in the complaint. Go ahead and copy paste your...

Third class food and service and even more third class customer relationship care. After so much of drama to send invoice, lodge complaint on portal, share photos etc etc etc & etc, only heard this nonsense reaponse from their customer care.

No doubt i am going to take this up into consumer court. Even your customer support is disgusting. i called and a lady picked up, started to talk, suddenly another female took the phone from her said “resolution will be provided in next few hours” (which was pending for 4 days by the way). AND THIS IS THE MIND BLOWING RESOLUTION!!!

I see back to back bad ratings and all you shameless people @ wow chicken are doing is painting the same typical script below every comment. The way you are taking things casually, and cheating people, HARAAM KA PAISA HAI KYA PUBLIC KA?? Aur ye 12 June 2025 ki raat ko konsa bhikhmanga, lichar order bana rha tha? Jao bhai, bhikhari samajh kr tumko daan kr diya maine french fry aur thoda sa chicken. zarurat pdi toh aage bhi khud aur apne ghar walon ko katora lekar mere...