Domino's Pizza | Virugambakkam, Chennai — Restaurant in Zone 10 Kodambakkam

Incident 2

Ordered a basic pizza at 7.15. No update till 8.30. Had to call them multiple times before they ordered and they lied saying order was returned as they couldn't reach my number. Person on the phone was stalling for a long time before he said he will cancel the order. Pathetic service.

My wife and I walked in at 10pm with our kid. It took them 35 minutes to figure that they hadn't prepared the order which they had billed for. To top things off the orders were incorrect and they charged us twice, on the debit card and then our loyalty points. No apologies were given and the employee who took the order left cause she was late.

This is my third bad experience with this branch, the first two were deliveres. One delivery was made in most two hours and the second one never made it home.

When asked for the manager the staff there faked a reason. After a 30 minute argument they reversed the transaction of the loyalty points that got debited and after another 15 minutes of arguement we got a refund for the entire bill value of 1300.

This is probably the worst dominos and too bad it's in my locality. I wouldn't recommend this place to anyone. No wonder Swiggy doesn't guarantee...

One of the spacious outlet of Domino's. Seating is too good and the ambiance is good.

The service is lil average only coz at the time of we entered the shop is almost nearing 10 and there were hardly any people over there. But still they are like very busy. The table was not cleaned we requested them 2 times for the same after that only they did that. Restroom doesn't have any fresher at least an odonil not there. Smells like an low end place. I am placing the order but their staff is coming and distracting the guy who is feeding my order.

But finally the guy taken my order and be suggested some changes in my order and all worked out good.

We ordered 1 cheese and corn pizza regular,. 1 paneer makhani regular, garlic bread sticks with cheese dipping, choco lava cake and butter scotch mousse cake 🍰 .

Paneer makhani pizza was so good and garlic bread sticks was awesome.

Cheese and corn was okay and cakes were good.

Enjoyed the food.

A lil bit if correction on the service aide will surely make the time as...

Totally disappointed. I don’t know if Dominos is running out of staff, but please do not maintain it like this. Floors un clean. Toilet seats with urine in them, overflowing trash cans. If dining is difficult for you to maintain please shut down the dining facility and make it cloud kitchen only for online orders.

The garlic bread tasted so blah..! The thin crust pizza was charred in the edges. It was Thursday evening, the moment I was about to place an order the guy taking orders is saying it will take 30 mins for the order to be served. Which is so unwelcoming. I even asked him “are you suggesting not to place the order and go home.?” For which he is saying he is keeping us informed since there are overflowing orders. But he gave the order in 20 minutes anyways.

Even if the orders are overflowing, there are ways in which you communicate that to the customers. Dont shut them off in a way that they will feel bad coming to eat.

Dominos please dont loose yourself. Cos I seriously love...