Remix Juice Co. — Restaurant in Bali

I rarely write reviews, but I feel I have to share this experience as it was the most disappointing and concerning interaction I’ve had with a restaurant.

I’ve visited Remix several times before and genuinely enjoyed the food and the friendly service. That’s why I was shocked by how things turned out recently.

I placed a delivery order through my friend’s Grab account (she’s a regular customer and the one who recommended the place to me). I ordered a main dish, a salad, and a smoothie as the portions are quite small, so I usually get a few items.

While eating the salad, I suddenly bit into a sharp metal object. It was genuinely scary, I could have swallowed it or gotten seriously hurt. I messaged the restaurant to let them know and to file a complaint, thinking they’d want to be aware of the issue and ensure it doesn’t happen again.

Instead of showing concern or even asking for more details, they flat-out denied any responsibility, accused me of lying, and threatened legal action if I posted about it. Then, they blocked me and my friend.

I’ve attached clear evidence of the food and the metal object found inside. I wasn’t looking for compensation, only a basic level of accountability and concern for customer safety.

I’m sharing this not out of spite, but because this could have happened to anyone, and how they handled it was completely unprofessional and hostile. I hope they take incidents like this more seriously...

About the cleanse program

I am a bit disappointed First by the waste generated: it is a Bali-based brand promoting healthy lifestyle and organic products and you have your juices delivered in.. plastic bottles 🤦🏼‍♀️🤦🏼‍♀️ Please implement a deposit system with glass bottles.

Then, one day of cleanse will cost you about 400K IDR for about 6.5 juices... I find it pretty expensive. It would be more ok I would say if you buy it as a program and you have more advice, for example being pro-actively asked if you want a short interview with a dietician, or if you want to be more briefed about benefits and what you need to pay attention while fasting, etc. A more personalized service.

Juices are very good and probably very healthy. Staff is responsive by phone. However the support and guidance should be upgraded to be up to the positioning induced by the price ... Otherwise, 60k per juice in a plastic bottle is not a good value for money especially as you will order at least 20 to follow one of the...

My favorite place to eat & drink- You will feel amazing after. Great Vegan options- I just love their smoothie bowls & the coconut yogurt parfait

The portions are on the smaller size. You be hungry soon after unless you are one of those influencer girls on coffee diet hahaha

The ladies working here are super sweet! This is my spot before I head to the airport.

Ceremonial matcha with homemade vanilla almond mylk is fantastic! Also the matcha soft serve delicious

Almond butter is insanely good

But the celery juice is undrinkable. I would skip this one.

They only cook with coconut oil & olive oil- so it's the healthiest option in Canggu and Bali in General. Hopefully most restaurants here will follow...