De Berry Karaoke Denpasar — Restaurant in Denpasar Barat

I had booked a room for 3 hours and while I was there, the system errored many times, and that was so annoying. Even though the IT team had come to fix it, it still happened repeatedly. It has made me lose my time that I have spent without any compensation. I have spent almost 1.1 million and I am not getting proper service. Honestly, something like this is really detrimental to customers. You have to improve your service, if you don't want to lose your loyal customers. and one more thing, I forgot my multi plug (Australian power adapter) which was still plugged in, I called twice, they said it hasn't been checked yet. after I called for the third time they said there was nothing left. After I asked for permission to come there and check it myself, they said there were already other customer in that room and would check after the customer left. I'm very sure that they didn't check it properly, even though I explained the position where the item was left and also the detailed description of the item, and I have sent them...

I am not an experienced karaoke Guy, been a few times to Happy Puppy.

Now I thought let’s try out this Berry place... IT IS VERY DISAPPOINTING:

food is horrible -no taste and flavor plus small portions service is so slow, the staff do their best but carrying one plate all the way to the third floor in the corner isn’t working. waited 30 min for our drinks the sound systems is poor quality, no clean sound compared to happy puppy rooms are dated and not that clean toilets also not that proper cleaned inefficiency at the reception, reserved a room at 7, had to wait 15 min longer and turned out the whole entire floor was still empty. audiovisuals and lights are dated no beer buckets and pricey drinks

I will never come back here. Better pay a little more per hour for the room and have proper facilities like in Happy Puppy

DE BERRY IS TOTALLY 🚨 N O T ...

I had visited the place once before Covid and had a good time. However, a friend recently suggested going again, so I did. Surprisingly, the experience was not the same as my first visit. The public restrooms on the ground floor near the front desk had a strong smell, especially the men's room, despite appearing clean. The room itself reeked of tobacco smoke, even though we had requested a non-smoking room because we had children with us. The butler promised to bring us an air freshener sprayer but never did, even after we asked twice. Eventually, we decided to lower our expectations. The karaoke system encountered errors multiple times, and although their IT or mechanic attended to it each time we informed them, after a few instances, they seemed irritated. A female, who appeared to be a leader or security personnel, sternly instructed us not to select too many songs at once, limiting us to five songs at a time. We complied with all instructions but chose not to extend our time there due to the discomfort and the desire to find a better place. I'm sharing this not to disparage the establishment but to relay my personal experience, hoping it's unique to me and my family, and that others don't have to endure the same.

Saya pernah berkunjung ke tempat itu sebelum Covid dan saya senang. Namun, baru-baru ini seorang teman menyarankan untuk pergi lagi dan saya pergi. Mengejutkan, pengalaman itu tidak sama seperti yang saya alami pada kunjungan pertama saya. Toilet umum di lantai dasar dekat meja depan berbau sangat tidak enak, terutama toilet pria, meskipun terlihat bersih. Kamar itu sendiri sangat berbau asap rokok meskipun kami telah meminta kamar tanpa asap rokok karena kami ada anak-anak bersama kami. Pelayan mengatakan akan membawa semprotan penyegar udara, tetapi tidak pernah melakukannya. Kami sudah meminta dua kali, tetapi akhirnya memutuskan untuk menurunkan harapan kami. Sistem karaoke mengalami kesalahan beberapa kali, dan meskipun IT atau mekanik mereka datang setiap kali kami memberi tahu mereka, setelah beberapa kali, mereka tampak kesal. Seorang wanita, yang tampaknya menjadi pemimpin atau petugas keamanan, dengan tegas menyuruh kami agar tidak memilih terlalu banyak lagu sekaligus, membatasi kami hanya lima lagu sekali. Kami mematuhi semua instruksi tetapi memutuskan untuk tidak memperpanjang waktu kami di sana karena ketidaknyamanan dan keinginan untuk mencari tempat yang lebih baik. Saya membagikan ini bukan untuk menjelekkan tempat tersebut tetapi untuk menceritakan pengalaman pribadi saya, berharap ini hanya unik bagi saya dan keluarga saya, dan bahwa orang lain tidak perlu mengalami...