American Grill - Sizzler restaurant — Restaurant in Jakarta

Have been to multiple outlets of Sizzlers in The US, Thailand and other branches in Jakarta as well never had such a sad experience. My last visit made me feel I shouldn’t be visiting them ever again.

Salad Bar was completely empty, on me asking they started filling it with each bowl having a spoonful of salad. Soup was horrible, probably cooked a week before. Same was the condition of potato skin and other dips as well. Coming to the Meat - Ordered Spicy Chicken + Lamb. Sauce was watery with no taste. Lamb Meat had gone off and was old, like plastic, Refer to attached pictures. Coca Cola was like water with Sugar so even that wasn’t right :).

On complaining Manager smiled and said not to worry we will give you 10% off. Left the entire food didn’t eat paid the bill and left off. As a brand if Sizzler is reading this, definitely you’re intervention is required. Franchisees like these will turn off your all time...

This place was horrible I was taken a picture before I was served food I ask the waitress what was the meaning of this she replied my boss in Singapore wants a picture of every costumer. She once deleted a picture she took of a customer and her boss cut her pay I wish there was somebody out there that can stop this abuse workers should not feel pressured into doing things they don’t want and especially when it violates...

The food was terrible ☹️...maybe because i visited in the middle of new normal.. The aircon didn't working, the salad bar unfresh (my zauji complain the veggie already taste weird) The steak didn't seasoned properly, clearly frozen meat, waitress didn't even bother asking either the steak welldone, rare, or medium well :(...

High pricey but low quality..so definitely...