Warung Nasi Alam Sunda — Restaurant in Jakarta

Love the food, it's so tasty. But, if you looking for a good customer service, this is not the right place. Most of the staff didn't serve me well, they're not smiling at all even when i smiled at them. I don't speak bahasa fluently so i can't understand every word they said to me, they are quite rude to me. I have indonesian friends, they told me the same thing about this place too, the restaurant have a lot of good food but no customer service at all, few days ago me and my friend came here once again, we were just asking the staff nicely if we could get more of that sambal thing or not, if they won't give it for free i will surely pay for that sambal, but all he said is no no no. I didn't get it why can't i have an extra sambal. Please don't do this in the future, it makes most of your customer dissatisfied. For the food i'll rate 8 out of 10, for the service? I think 3 out of 10 is enough. What a good food means without a good service?...

The place is very busy during lunchtime. Use strategy to dine in. If come in a group. 2 people order for the whole group. The rest find seats and keep them for the group. Cheaper to order as a group. Price is set for individual dishes, regardless of how little you take. Steamed rice, assorted sambals, and fresh veggies are served on the communal table. The waitress will take your order for drinks and issue bills for what you take from the buffet. The menu is very extensive and can be pricey if you buy too many varieties. I paid a total of 97K for the following: Gurame Bakar 50K ~ shared with a friend Sate Udang 25K ~ 4 pcs on skewer Teri Kacang 10K ~ 1 portion Nasi & Sambal Lalap 7K ~ served on table Karedok 5K ~ from buffet Teh...

I haven’t tried their original branch in Cianjur but the Ayam Goreng Kremes tasted just okay. I never experienced such a chaotic eating like this before. It was a total mess. I visited this restaurant for lunch about 1 pm. For a first timer like me, I was so clueless how to order, eat and pay. I ate Ayam Goreng Kremes (20k), Tahu (3k), Tempe (3k), Kulit Goreng (13), Nasi (7). What I noticed, they took the uneaten cold rice bowl from another customer and topped it again with a new steam rice for another customer. The chili sambal was disastrous, the chili wasn’t finely grinded, it was just sliced chili...