Bening Resto & Chill - Cafe Tangerang Selatan — Restaurant in Pondok Aren

Reservasi di sini H-1 by phone, dibilang nanti dikonfirmasi lagi via WA untuk dapat table outdoor atau semi outdoor. Diinfokan available outdoor, sudah dibalas "ok, nanti kalau yang indoor ada yang cancel, saya mau pindah ke indoor" dijawab pihak resto "baik".

Begitu hari H pas waktu Maghrib, saya ga dapat table, dibilang tidak ada reservasi an suami saya. Begitu dicek WA-nya, dibilang suami saya yang salah karena tidak ada respon lagi, harusnya suami saya balas mau reservasi berapa orang dsb.

Saya sudah seringkali reservasi di restoran atau cafe dan pasti pihak resto yang kirim format reservasi untuk diisi seperti rincian hari dan tanggal dan jam, reservasi untuk berapa orang, smoking atau non smoking (atau outdoor atau indoor), baru diminta DP, lalu dikirimkan menu untuk diorder. Lha ini mereka ga kirim apa² dibilang harusnya kita yang inisiatif, padahal sudah jelas dibalas ok, mau seat outdoor, bukankah harusnya pihak resto yang menanyakan untuk mengonfirmasi reservasi lalu dilanjutkan minta DP.

Saya bilang, mba biasanya juga di resto² ya pihak resto begitu, mengirimkan format reservasi lalu minta DP dan mengirimkan menu untuk dipesan. Lalu balasan mba²nya "oh ya setiap resto punya rules berbeda." Setelah argue, mba nya bilang lagi "kok saya merasa dipojokkan ya?" Lalu dia bilang yang intinya ya harusnya customer yang mengonfirmasi bahwa iya saya mau booking untuk sekian orang, dia juga banyak reservasi yang masuk dan dia handle hanya sendiri. Emang customer perlu tau ya? Itu kan sudah job desc dan tanggung jawab dia sebagai karyawan di bagian reservasi.

Tolong lah bening resto kalau hire orang tuh di-training dulu supaya paham bagaimana handle dan berkomunikasi dengan baik, supaya becus kerjanya. Sayang ya tempatnya sepertinya cukup oke apalagi bawa anak, tapi hospitality at first sight sudah bikin il-feel 👎

Coba mba² yang handle WA reservasi resto di-training atau dipindah aja bagian lain supaya dia gak kewalahan...

A great place for gatherings that offers a wide variety of drinks, coffee and non/coffee based. However, the food selection is limited, had only one pizza option; margherita (which was also the only vegetarian option they had on the menu), and even a couple of Indonesian dishes they had on the menu were not available - and this was on a long weekend during early dinner time around 5:30 - 6 PM.

Other than the limited food selection, the cleanliness is good, waitress friendliness was also good, but it would be good if their food knowledge could be enhanced to better serve their customers and answer to questions or...

They have the best scenery, spacious places to eat, and a spacious parking lot, they have a playground area and, a sitting area divided into two areas, indoor and outdoor, unfortunately, we have to wait for over 30 minutes for the food, because it was a public holiday, and the sitting area was full,

I ordered Iga grilled, spaghetti bolognese, fried noodles, iced coffee, iced chocolate

But worth the wait, the food just tastes perfect, Iga Bakar is the best, with perfect texture, the beef was so tender, and the fried noodle was too oily, the meal price starts from 59K, and the drinks start...