Starbucks Ngagel — Restaurant in Surabaya

Just as the usual standard of Starbucks, cozy, clean, comfortable (including the toilet) , fast and friendly service, and also the wide view scenery. I ordered tea as usual, so just in case someone don't know yet, yup, Starbucks isn't only about coffee, there are cakes, little pasta, choco drink, and various tea. Just some ideas for this place, perhaps it will be better to place the straw stocks like in an open vertical dispenser, so it will be easier for customer to take them, instead of making them waiting for the baristas to have time to do it. And so does the paper towel. I don't know why this store make these things access limited only for barista's side. People waiting in line holding their orders just to get their straws is kinda unnecessary. But overall it was still a fine Me...

cabang Starbucks yg cukup enak buat nongki, karena plafon bangunannya tinggi dan banyak cahaya dari luar yg masuk, jadi masih berasa terang bgt walau berada di dalam. sekilas bangunannya kayak showroom mobil, mungkin karna dulunya memang berfungsi sebagai showroom mobil kali ya.

seperti biasa, sebelum masuk kita bisa scan barcode Peduli Lindungi dulu yang diletakkan di pintu masuknya. setelah itu bisa langsung antri ke kasir untuk pesan makanan dan minuman. ada dua lantai di cabang ini. pas kesini kebetulan pilih yg di lantai 1 karena malas naik-naik tangga. lol. kirain tempat duduk yg di lantai 1 cuman ada yg di depan kasir, eh pas ke toilet, baru tau kalo di belakang kasir juga ada tempat duduk yg disediakan. tapi nggak yg terang bgt karena memang cahaya dari luar terhalang area kasir.

tempat duduk yg disediakan ada kursi kayu dan ada juga sofa panjang seperti khas Starbucks. nyaman bgt sih kalo pilih yg di sofa. ah iya, tentu ada social distancing ya per mejanya. tinggal pilih aja meja yg tidak diberi tanda silang. toiletnya juga bersih, nyaman, dan tidak berbau. disediakan juga wastafel untuk cuci tangan setelah dari toilet.

overall this branch is good to stop by. mas yg jaga parkir juga baik dan ramah bgtttt. kayaknya best jukir deh ya dari pengalaman saya. udah motor ditatain rapi, pas tau kita mau keluar juga beliau udah nyiapin motor kita. bahkan pas temen kelupaan nyabut kunci waktu parkir, si masnya ngasi kode dari depan kalo kuncinya ada di dia. baik banget nggak sihhh 😭 kok jadinya review mas parkirnya...

WORST starbucks experience. I already told the barista that I intend to use coupon attached on my sbux acc. Yet, she didn't apply the voucher and since the payment is using sbux card acc she closed the trx already without the screen showing total payment. When I ask to redo the transaction, she said that she can't do that. This kind of crappy service is one more reason I wouldn't go to starbucks for the first choice.

I frequented other sbux and the barista did good job...