Épice Restaurant — Restaurant in Surakarta

Went to Epice for a family dinner with 8 people. 4 taking the buffet and the other 4 choosing drinks and food from the a la carte menu. When the water service arrived at our table, only the 4 guests who were ordering the buffet, were given a “free” glass of water, while the other 4 guests who were waiting for their F&B order were not served any drinking water. Upon asking why not everybody was given some drinking water, the waiter replied that the “free” water is only for the buffet guests, not for the a la carte guests… so their glasses were left empty.

It seems that Alila’s Epice restaurant’s concept of hospitality is just that: even 4 glasses of drinking water, that could have made 4 paying guests happy, is too much to ask. Even after checking with supervisor Putra, the explanation stayed the same. If you want a glass of “free” drinking water, you have to order the buffet. Doesn’t matter if you are waiting for your drinks and food, that you ordered, to come to your table. Truly disappointing, and truly missing the point of what hospitality business is about.

Giving just 4 glasses of simple water would have made for a positive impression, but now the opposite happened.

So for anybody who wants to visit Solo, and would like some drinking water, feel free to contact me. I will serve it free of any charge.

With thanks to Ms. Liana, duty manager, who seemed to have a better understanding of how the hospitality business...

Epice is located on the lobby floor of Alila Solo. Available from breakfast to dinner, this restaurant boasts an excellent bar and semi-open kitchen. They hold different thematic dining experience throughout the year. Most of them are also available in all you can eat version on Friday nights.

The romantic lighting and interior fits to be a part of a 5-star hotel. The ambience gives off an energetic feeling, surrounded by light-colored pillars and wooden furnitures. At night warmth can be felt throughout the dining box areas.

The food itself has many colors. From the traditional Javanese and Indonesian delicacies to the mouth-watering Greek burger and Indian curry, as well as monthly specials that rotates throughout the year. I can confirm that in Solo you can only have this exclusive experience in Epice.

Most importantly though, you can feel the warmth of Java from the hospitalities of the waitresses.

Recommendations: Chinese - full peking duck with mixed rice Indonesian - mie godhok Jogja, Kakap Telur Bayur Western - their burger is so damn juicy, try the Greek one if you like Lamb Indian - butter chicken curry is so yummy

Will...

Memilih epice karena lokasi ada di hotel Alila yg saat ini menurut orang2 masih hotel yang paling luxury di Solo dengan harapan tamu yg kita undang mendapatkan experience yg luar biasa pula. Tapi kenyataan tamu bener2 dpt pengalaman yg luar biasa sih karena sblm semua tamu datang MAKANAN HABIS. Kami pesan untuk 55 pax dengan kenyataan yg datang hanya 45 orang. Tapi makanan habis tidak di refill klo kami tidak tanggap. Seharusnya pihak resto ada di lokasi sekitar buffet untuk memperhatikan kesediaan makanan. Tamu yg datang belakangan dan tim kami sampe tidak mendapat makanan karena makanan habis dan klo ga komplain gak di refill. Untuk pesanan 55pax dg makanan yg disajikan sungguh sangat kurang sekali pdl kalau melihat tamu juga tidak makan dlm jumlah yg berlebihan tp kenyataan makanan kurang2. Pihak epice malah tanya yg habis makanan apa aja Kan seharusnya mereka yang tangap dengan makanan apa yg habis lalu di refill. Ga ada rencana ulas di google klo g pake acara salah hitung bill. Hari itu juga lgsg dilunasi malam harinya di WA salah perhitungan dan kurang 2 juta pembayaran. Minta perbaikan invoice tp invoice yg dikirim tulisan tangan seperti tidak serius. Pdl invoice yg sblmnya dikirim adlh invoice resmi. Tpi ketika nagih sisanya malah diberi tulisan tangan aja dg alasan sudah resmi krn ber stempel alila. Staff atas nama Hariyadi sangat tanggap, ramah dan helpfull. Di WA jam berapapun ditanggapi. Ketika lapor ada yg gak beres di resto lgsg diberesin beliau. beliau yg menghadapi kami juga pdl perihal kurang nya makanan sbnrnya urusan kitchen. Semoga ada perbaikan kedepan masa sekelas alila menyajikan makanan...