Costa Coffee — Restaurant in Municipal District of Cobh

We went there this evening and didn't have the best experience. I ordered my coffee, in a takeaway cup from the gentleman taking the orders. We waited a short time before the lady passing out the coffees called out my order. As I was next in the queue to receive my order, everyone ahead of us had already left the queue, without hesitation, I went up and took my coffee, thanked the lady and turned by back to put milk and sugar into it at the smaller counter on the right of the till. A couple of seconds later, I heard my boyfriend say "no no, that's what she ordered too". I turned around when I was finished and the lady passing out the coffees was mid throwing her eyes up and shaking her head in disgust. I went to my boyfriend and asked what happened. He said that the man behind us in the queue clearly ordered the same as me and the lady went to pass the coffee to him and was visibly taken back when I went up to collect the coffee. She proceeded to sigh and shake her head and gesture her annoyance to the man at my taking what she believed to be his coffee. There was a long queue behind us and there was other customers looking so I approached the lady and informed her that I too ordered that specific coffee and that I was the next in line so I didn't see what was the issue with me assuming it was mine, surely it didn't inconvienience her? She brushed it off and continued on her business. We waited another while as my boyfriend had yet to receive his coffee. When the man behind me went to collect his coffee, she apologised, seemingly on my behalf. The man of course, oblivious to what happened and appeared confused. I found it a humiliating experience but more so, I found her to be extremely rude, to make such a song and dance about this harmless situation, mistakes happen afterall, but to make faces and gestures behind my back and apologise to the man behind me and not to me? There are many other over priced coffee chains nearby to go where each employee is more friendly and helpful then the next . Costas, should take note, some but not all of their employees should...

It comes to you with a nice impression of looking modern and a good news for the relmaining Smokers as there is couple of tables outside of that glasshouse. Is there any cosy place to sit inside? Yes. And you could even find the one you like as there is few types of sitting options available. And then there is another part... All the tables are located below audio speakers. Adding loud "the Staff's Favorites songs playlist", as I presume that was, is making place unbearable for families at any stages. Definitely not kids friendly. Unless that's what you looking as a quick brake from shopping and such.. (which I don't believe it's true). You could easily survive going with friends, groups and such. NOT a meeting spot either. Staff and the coffee: Costa in Ireland clearly is saving lots of €€€ on the products and staff's even basics training programs as all the flavoured coffees they make are blunt and weak in taste. And only difference is if you will get cocoa and/or spices and/or whipped cream on the top of that milky thing. Garbage. NOT for Coffee Lovers. Unless it's black americano styled or the espresso itself.

Why Costa UK can make their outlets going different path? Their coffee is good and the service fast same time. And a bit of some human interaction is...

This branch of Costa is in a convenient location. It's a typical costa menu. Coffee is as you'd expect.

The cafe is big and has and has plenty of seating and very friendly staff but frankly the toilets are appalling.

It's the infrastructure not a lack of effort by staff, who are excellent. There's water leaking from sinks, apparently no, or totally inadequate ventilation and utterly bizzare layout that places two urinals basically blocking access to one of the cubicles!

You'd expect consistently modern facilities from a big multinational brand like this. It shouldn't be a revolting experience to use...