I was really disappointed with my recent experience at Cianel. We made a reservation for a party of 8 and arrived on time, only to be told that our table was not available. The manager, who seemed completely unconcerned by the situation, simply apologized and said that there was nothing she could do. I was shocked at the lack of professionalism and customer service. We had been eagerly anticipating our meal, and to be turned away like this was simply unacceptable. The manager's attitude was dismissive and unhelpful, and she did nothing to make amends for the inconvenience caused. The restaurant was not crowded, and we could see empty tables throughout the dining room. It was clear that there was a lack of organization or communication, and that our reservation had not been...
Read moreWe had the best time at this restaurant — truly one of the best dining experiences we've had over the years. The food was fantastic, unique, and beautifully presented. We even went home with a bottle of wine because we enjoyed it so much! The atmosphere was absolutely amazing, but the highlight was the service. We were genuinely impressed by the calm and kind attitude of the entire staff, especially the charming Marilena. She made the experience unforgettable. We’ll definitely return the next time we’re in...
Read moreOne of the only places in Italy where I have had bad food. They seem to attract a lot of tourists. The bread was homemade and yummy, but the other items we had were not great, and at least the vegetables were obviously frozen and warmed up. The pizza was ok, a little soggy, but everything was extremely expensive, and the wine options were not on the menu, so we had no idea how much each glass cost (or what we were getting) until we received the check. It was very pricey for...
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