Possibly the worst service ever experienced. The waiter dragged his feet around like he's being asked to walk to his death. Didn't greet us, barely spoke, just moved his head toward each of us and said nothing when taking our order.
Received the flattest spritz we've ever seen (one campari, one aperol). When pointing this out, he took them away and returned 10 minutes later with almost the same drinks, but this time in long beer glasses. He claimed there were no other glasses like the previous ones the spritz were served in (simple wine glasses) but then somehow produced some when we pushed him on it.
We raised this with other staff there, and they didn't seem the least bit interested.
Our opinion of the place is that it has the look of a business that was once cared for and worked hard for. It now looks like it's in the hands of 2nd/3rd generation family members who feel entitled to the place and don't want to put...
Read moreI always eat here when in Riva. There are more obvious places in Riva in the various Piazzas with vast seating areas and indifferent food, but the food in these places has deteriorated down the years as quantity (customer numbers) has compromised quality. Far better to find smaller establishments down side streets where (like here) the chef is the person who owns the place and it is family run.
Al fresco space is limited but we always eat inside anyway. The food and service is always top notch and you can watch your pizza actually being made and cooked (if that's your menu choice. The walls are decorated by lovely idiosyncratic paintings and if you're in to jazz there is a huge collection of CD's you can choose from to play as you eat. I'll be back for more in June...
Read moreCurrently sitting in this restaurant. The male waiter comes over, doesn’t say hello, an utter sour look on his face and rolls his head toward us and grunts. Takes the order and again it seems to be typical Italian service, they don’t care about good impressions or customer service. It’s so disappointing and can ruin an anniversary dinner. Aprerol came out, flat no bubbles. No apology just a sulking miserable waiter. He then brings another lot of aperol spritz in BEER glasses and then tells us he doesn’t have wine glasses, a lie. So he brings them and asks us to pour them to change. The most disgusting customer...
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