Hardimitz'n Restaurant & Steakhouse Pizzeria — Restaurant in Pustertal - Val Pusteria

Dear Hardimitz’n Team,

I recently visited your restaurant for the first time and was deeply disappointed by the service. Despite spending over 700 EUR on our meal, we encountered a series of frustrating incidents that significantly impacted our dining experience.

Firstly, we had to wait an unreasonably long time for our waitress to arrive, only for her to then mix up our orders. This was highly inconvenient, especially given the premium price we were paying.

Secondly, after finishing our dinner, we requested a glass of vodka for the two gentlemen in our group. However, despite waiting for 20 minutes, our waitress refused to serve us, claiming it was two minutes past 11 PM. This was particularly frustrating, as we were still enjoying our evening and had not been informed of any time restrictions on alcohol service.

Thirdly, when we asked to speak with the manager, our waitress provided a phone number but confidently stated that the manager would not answer our call. This dismissive attitude was unacceptable and made us feel unheard and undervalued as customers.

Finally, to make matters worse, our waitress questioned whether we were from the “countryside,” implying that we were not residents of Italy. This comment was offensive and discriminatory, making us feel unwelcome and alienated.

Overall, our experience at your restaurant was highly disappointing. The poor service, unprofessional behavior of the waitress, and discriminatory remarks left a lasting negative impression. Regrettably, I will not be returning and cannot recommend your establishment to others. One star is too much for you!!!!!

I would appreciate a response addressing these concerns.

Best...

I recently celebrated my 40th birthday at your restaurant, and unfortunately, I feel compelled to share my disappointment with the overall experience.

The main issue revolved around the service we received. The waitress brought all the starters and mains to our table simultaneously, resulting in a chaotic and cramped dining experience. The table quickly became cluttered, making it challenging for us to enjoy our meals properly. Some of us ended up eating cold appetizers alongside hot mains, which significantly diminished the dining experience.

Upon expressing our concerns to the manager, we were met with a dismissive response. The manager insisted that the mishap was our fault for not ordering 'in order' and went so far as to claim that we were the first guests ever to complain about such an issue. This lack of acknowledgment and customer service left a sour taste, especially considering it was my milestone 40th birthday celebration.

While I must acknowledge that the food itself was commendable, the service misstep had a profound impact on the overall enjoyment of the evening. I hope this feedback serves as an opportunity for improvement in the service aspect of your...

We visited this Steakhouse three times and the pizzeria once the last four weeks and have spent significant amount of money on this restaurant. While the overall experience was pretty good, the last visit is enough for us to never go back. This restaurant simply does not know its limit and service quality drops to the poorest level for this price segment. When a customer drops hundreds of euros, they expect not a just good food, but certain level of service and atmosphere to enjoy their evening. This was a collection of failures and simply not acceptable. The table was not set for four as we had reserved, red wine glasses were used to serve white wine, bread was not delivered until we asked and even then, it was for two people, wine was not served and the bottle was left for us to help ourselves, dinner dishes sat on the table for at least 20 minutes before someone acknowledge that they needed to be collected. The bar at the Steakhouse is overrun by people walking in for a pick up service which makes you feel like you are sitting in an imbis. The kitchen delivers quality food but this...