Cantine Giorgio Lungarotti — Restaurant in Torgiano

I ordered their package for San Valentine for 35 € (I also thought, that in times of the pandemic we should help winegrowers and bars so the excessive price for 2 glasses and one bottle of sparkling rosé was fine by me.) While I saw no sign of damage on the outside of the package, after I opened it, I saw that one of the glasses was completely shattered. Probably the service they used hit it or kept it under some other heavy weight, no idea. I informed The Cantine (sent them two distinct photographs of the glass still in its packaging). They said they were sorry and that's about it.

They have not offered any help or substitution, or at least a voucher for future orders. Nothing. Well, I am just as well sorry as they are, but there will be no future orders from me, that's about for sure. I even will change the band I buy...

I only stopped here to purchase some bottles of wine. Sadly the welcome was non-existent. I spent about 20 minutes around the shop looking at bottles of wine, without anyone offering to assist. There were two employees in the room, one behind the counter getting the orders and arranging payments and one fetching the bottles purchased by the customers. Luckily, I knew exactly what I wanted, as they showed no interest at all in discussing about their wines. Maybe they did not have the time, or it is not part of their job. Whatever the reason is, this left me with a feeling of a visit to the super market, rather than a winery. The bottles I purchased are on the expensive side and of good quality, but the overall experience...

Very nice winery that produces their wine in a good way with respect for nature and their surroundings. They have a very good collection of wines with some Great variety. We had a nice tour through the winery with a very hospitable guide in good English. Afterwards a wonderful wine tasting with some of the real good classics of this place. You can really see and feel the passion for wine making in this place. You can also stay here for lunch and the meal is very good. Altogether very much...