Ristorante Pizzeria Sale E Pepe

Nice welcome, smiley staff, but after we sat on a table just unbelievable. They took some welcome meatballs to the table, didn’t explain what they were or nothing, my mum have some allergies so she needed to try to get attention for 5 minutes before someone came to explain what that plate was. After that a table next to us arrived with a crying baby, all okay if it wasn’t that the baby kept crying for more than 35 minutes screaming like a seagull and the parents were just ignoring him and kept talking with their friends. The only thing you could’ve hear in the restaurant was him screaming. That used to be my grandparents favourite place, we were there for my brother’s birthday and my grandpa as very sick, really wanted to have a nice evening with his grandchildren (he didn’t see me for more than a year as I’m from another country), so as this situation was really irritating him and he started to don’t feel very well I tried to spoke with the manager to try to understand if they could help the situation and let the parents understand that was very disturbing for all the other people around. The manager did absolutely nothing if not giving a little toy to the kid, of course didn’t help but after 45 minutes that the child was crying finally the parents decided to take him outside to get some air, on their way out they insulted us, and specifically my grandpa as they could see he wasn’t happy of the situation. After that the manager, that knows my grandparents as very usuals and old costumers, disappeared all evening trying to avoid our table and turning the face to the other side if she was close to us, anyway had our main, nothing special, a bit overcooked, over salted but nice bottle of wine. The waiter, a tall guy, came to clean our table, offered dessert menu and then disappeared as well, my grandpa wanted to leave at this point but as was my brother’s birthday and my mum really wanted to have a nice memory of the evening we asked again after more than 15 minutes waiting to a lovely blond girl if she could have take us the dessert menu, ordered dessert, again nothing special, the fruit was quite old and without taste, crema catalana over sweet. Anyway at this point we paid and we left, no sign of the manager or of an apology. Used to be a nice and relaxing place to go and enjoy your evening but after yesterday sorry but you will not see us again. Delusional, especially from the attitude of the “manager”, that can’t be called a manager in a serious restaurant. No respect at all for your costumers, especially someone you know from years. I do that as a job and I can say this is not the way to deal with a not nice situation, again, just a word, delusional.