Neo Hotel — Restaurant in Zona Omogenea Milano Nord

I recently stayed in this hotel and the experience was unpleasant. I was part of a group with a reservation of 5 rooms for 4 nights. For one of the rooms, the reservation wasn’t made apparently according to the number of people: the reserved room was for 3 adults, and we were 2 adults and 2 children (6 and 8 years old); Under the current conditions and according to the hotel's policy, I accepted to pay the supplement after discussion with someone from hotel management level which gave me a correct price. Initially, the price received from reception was totally unjustified, unrealistic from my point of view given by the fact that the total amount paid initially for the triple room was 546€ for 4 nights and now only the requested supplement at the reception was ~ 350€.

Once arrived in my room, I noticed that the air conditioning can only be set to heat mode from the reception when you want to increase the room temperature with more than 3 degrees Celsius comparing with room temperature. In my opinion, this is unacceptable for a 4 stars hotel.

At the same time, the room received (an upper one with included supplement) was overlooking the emergency exit (external stairs) where chairs were stored in front of the window (see attached pictures).

During the night outside, a strong light was continuous ON in front of my window (see attached pictures). I reported this problem at reception but without any solution. First feedback was that I have curtains on the window and that I can stay with the covered windows if the light bothers me. Later, a hotel employee came to the room and saw the problem, leaving without any solution without any feedback until I checked out.

Therefore, I can honestly say that this hotel is not oriented towards on...

My boyfriend and I stayed here recently for three nights, reception and bar staff very friendly, rooms are clean and bathrooms are lovely.

However on our second night we visited the hotel restaurant, my boyfriend ordered the Arancini which came out warm on the outside and absolutely frozen solid on the inside. We pointed it out to the waitress when she came over to clear our starters, “okay” is what we got as a response. By the time she did clear our plates the frozen ball of arancini had actually defrosted and was a sopping wet mess on his plate. Bear in mind there was two other tables in at the time, they were not swamped.

We might have been able to over look this as we came in at 9:15, 45 minutes before the restaurant closed. Maybe the kitchen staff were tired at this point, but we had also asked for water twice which we didn’t receive, we asked for chips with our main courses which came out before the starters even landed, we also received complimentary bread, we had asked for oil which came over 9 whole minutes after the bread did. By this time there was no bread left!

By then we were sitting there uncomfortable and extremely unhappy with our meal so far. We cancelled our main courses and left, we made a complaint at reception to which was responded to very well. They had it taken of our bill.

I am a waitress myself. I understand sometimes these things are out of control. But for a 4 star hotel we were absolutely not expecting this kind of service and food to be even displayed at all. Very disappointing and we will definitely not be returning...

A Very Pleasant Stay at Ethneo Lounge Bar, Milan 🇮🇹

I had a truly heartwarming and pleasant experience during my stay at Ethneo Lounge Bar in Milan, Italy. What made it special wasn’t just the ambience (which is great!) — it was the staff’s flexibility, kindness, and personal attention that really touched me.

As a vegetarian traveling abroad, I often face food-related challenges. I’m not vegan, but I don’t eat meat or eggs — I’m okay with dairy like cheese and milk. On the first day, I struggled to find something I could eat for breakfast, but the staff personally guided me, explained what I could have, and even prepared a special carrot cake and croissant just for me. 🥕🥐

They even let me take some fruits with me since I don’t eat much in the early morning. That willingness to bend the rules just to make me feel comfortable truly meant a lot.

As an Indian tourist, charging ports are another issue — but even there, they helped by providing chargers and extension cables, saving me from spending on something I won’t need later. That kind of thoughtful service makes all the difference.

Ethneo Lounge Bar gave me more than a stay — it gave me a feeling of being cared for. Highly recommend it for anyone looking for genuine hospitality, comfort, and warmth. 💛

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